Claims Director, Casualty Claims, Hamilton Select

Job Summary

We’re seeking a Claims Director, Casualty Claims, to join our team. The role is available for remote or in-person in Richmond, Virginia or the tri-state area, with consideration for remote positions in the US for the right candidate. Reporting to a Claims Manager based in Richmond, you will handle high-exposure casualty and specialty claims, assist in training new claims adjusters, and adhere to best practices and regulatory requirements.

About the Role

This role involves reviewing claims and related systems, analyzing policy language and contracts, providing coverage and liability analyses, drafting disclaimers and reservation letters, negotiating settlements, and ensuring compliance with internal guidelines and processes.

Responsibilities

• Review claims and related systems and processes
• Understand and analyze policy language and contracts
• Provide coverage, liability, and damages analysis for claims and ensure timely reserving and appropriate legal and indemnity payments
• Draft disclaimers and reservation of rights letters
• Negotiate settlements, mitigate losses, and control expenses
• Adhere to Claims Best Practices, Key Controls, and file handling requirements
• Maintain a high level of communication with leadership and underwriting partners
• Ensure appropriate reports are timely prepared and disseminated
• Ensure successful implementation of key organization-wide initiatives and improvement strategies for claims and business units
• Present to management, mentor new staff, and identify procedural improvements
• Support other functional groups within the organization
• Ensure compliance with internal corporate guidelines, processes, and procedures
• Other duties as required by management

Requirements

• 7+ years of experience in casualty and/or specialty claims handling or related litigation with increasing responsibility
• Experience handling claims in the Excess and Surplus market preferred
• Experience working with complex coverage issues required
• Multi-jurisdictional claims and litigation experience required
• Adjuster license and/or certifications desired but not required
• Bachelor’s degree or equivalent experience, JD desirable
• Advanced knowledge of claim processes, policies, procedures, claim systems, regulation, coverage, liability, damage evaluation, and exposures in excess of $1M
• Strong negotiating, analytical, written, and organizational skills
• Mediation and arbitration experience preferred
• Strong computer skills (Microsoft Office Suite, SharePoint, and in-house claims systems)
• Ability to prioritize and manage deadlines
• Ability to work both independently and collaboratively as part of a team
• Excellent at establishing close working relationships with other departments, including underwriting, operations, finance, IT, actuarial, and legal

Conduct Standards

• Act with integrity
• Act with due skill, care, and diligence
• Be open and cooperative with the FCA, the PRA, and/or other relevant regulators
• Pay due regard to the interests of customers and treat them fairly
• Act to deliver good outcomes for retail customers

What We Offer

• A competitive salary with an annual performance-based target bonus
• A comprehensive benefits package, including:
• Matching 401K plan
• Medical, dental, vision, life, disability
• Gym subsidy
• Additional days leave for personal interests/wellness/charity work