Senior Claims Adjuster, Casualty Claims, Hamilton Select

About the role

Reporting to a Claims Manager based in Richmond, you will handle casualty and/or specialty claims, including primary and excess placements, and assist in mentoring future claims adjusters. This may be a hybrid role based in Richmond, VA, or the tri-state area, though remote US locations will be considered for appropriately qualified candidates.

Responsibilities

• Review claims and related systems and processes
• Analyze policy language and contracts
• Provide coverage, liability, and damages analysis; ensure timely reserving and appropriate legal and indemnity payments
• Draft disclaimers and reservation of rights letters
• Negotiate settlements, mitigate losses, and control expenses
• Adhere to Claims Best Practices, Key Controls, and file handling requirements
• Maintain high-level communication with leadership and underwriting partners
• Ensure timely preparation and dissemination of appropriate reports
• Support implementation of key organization-wide initiatives and improvement strategies
• Present to management, mentor new staff, and identify procedural improvements
• Support other functional groups within the organization
• Ensure compliance with internal corporate guidelines, processes, and procedures
• Travel as required for trials, mediations, and other matters

Requirements

• 3+ years of progressive claims handling, litigation management, or related insurance industry experience with increasing responsibility
• Experience handling claims in the Excess and Surplus market preferred
• Experience working with complex coverage issues required
• Experience handling General and Excess Casualty along with Contractors and Products preferred
• Multi-jurisdictional claims and litigation experience required
• Adjuster license and/or certifications desired but not required
• Bachelor’s degree or equivalent experience; JD desirable
• Advanced knowledge of claim processes, policies, procedures, systems, regulation, coverage, liability, damage evaluation, and settlement with exposures in excess of $1M
• Strong negotiating, analytical, written, and organizational skills
• Mediation and arbitration experience preferred
• Strong computer skills (Microsoft Office Suite, SharePoint, and in-house claims systems)
• Ability to prioritize and manage deadlines
• Ability to work independently and collaboratively as part of a team
• Excellent at establishing close working relationships with underwriting, operations, finance, IT, actuarial, and legal departments

Conduct Standards

• Act with integrity
• Act with due skill, care, and diligence
• Be open and cooperative with the FCA, the PRA, and/or other relevant regulators
• Pay due regard to the interests of customers and treat them fairly
• Observe proper standards of market conduct
• Act to deliver good outcomes for retail customers

Benefits

• Competitive salary with annual performance-based target bonus
• Comprehensive benefits package including medical, dental, vision, life, and disability coverage
• Generous time off including parental leave
• Continued support for professional development
• Gym subsidy
• My day (additional days leave for personal interests, wellness, or charity work)
• Hybrid working arrangements
• Matching 401K plan