Senior Claims Director, Casualty Claims, Hamilton Select

About the role

We’re looking for a Senior Claims Director, Casualty Claims, Hamilton Select. The position is available for remote or in-person in Richmond, Virginia or the tri-state area, with consideration for remote US locations for the right candidate. Reporting to a Claims Manager based in Richmond, this role involves direct handling of high-exposure casualty and/or specialty claims, as well as mentoring junior claims adjusters.

Responsibilities

• Review claims and related systems and processes
• Understand and analyze policy language and contracts
• Provide coverage, liability, and damages analysis for claims and ensure timely reserving and appropriate legal and indemnity payments
• Draft disclaimers and reservation of rights letters
• Negotiate settlements, mitigate losses, and control expenses
• Adhere to Claims Best Practices, Key Controls, and file handling requirements
• Maintain a high level of communication with leadership and underwriting partners
• Ensure appropriate reports are timely prepared and disseminated
• Ensure successful implementation of key organization-wide initiatives and improvement strategies for claims and our business units
• Present to management, mentor new staff, and identify procedural improvements
• Support other functional groups within the organization
• Ensure compliance with internal corporate guidelines, processes, and procedures

Requirements

• 8+ years of experience in casualty and/or specialty claims handling or related litigation with increasing responsibility
• Experience handling claims in the Excess and Surplus market preferred
• Experience working with complex coverage issues required
• Multi-jurisdictional claims and litigation experience required
• Adjuster license and/or certifications desired, but not required
• Bachelor’s degree or equivalent experience, JD desirable
• Highly advanced knowledge of claim processes, policies, procedures, claim systems, regulation, coverage, liability, damage evaluation, and/or settlement with exposures in excess of $1M
• Strong negotiating, analytical, written, and organizational skills
• Mediation and arbitration experience preferred
• Strong computer skills (Microsoft Office Suite, SharePoint, and in-house claims systems)
• Ability to prioritize and manage deadlines
• Ability to work both independently and collaboratively as part of a team
• Excellent at establishing close working relationships with other departments, including underwriting, operations, finance, IT, actuarial, and legal

Conduct Standards

• Act with integrity
• Act with due skill, care, and diligence
• Be open and cooperative with the FCA, the PRA, and/or other relevant regulators
• Pay due regard to the interests of customers and treat them fairly
• Act to deliver good outcomes for retail customers

What you can expect from us

• A vibrant, entrepreneurial, and collaborative culture guided by our values: Be Smart, Be Sensible, Be Open, and Be More
• A competitive salary with an annual performance-based target bonus and a comprehensive benefits package, including:
• Matching 401K plan
• Medical, dental, vision, life, disability
• Gym subsidy
• Additional days leave for personal interests/wellness/charity work