Casualty Claims Director

About the role

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow. At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.

Great American's Corporate Claims Resolution Services (CRS) team receives a variety of claims from numerous Great American Insurance Company divisions involving property, general liability, professional liability, ocean marine, commercial auto, employer’s liability, aviation, and employment practices liability. In addition, CRS handles Great American’s legacy claims. The demand for CRS’ services currently exceeds the capacity of the senior management team. As such, CRS is creating a new senior management position to increase its capacity to take on new business and to help build with its succession planning talent pool. CRS is seeking an experienced Claims Director to lead and inspire a high-performing team of claims professionals, including claims managers. This leadership role offers significant autonomy and influence, balancing strategic oversight with hands-on involvement in complex, high-impact claims matters. The successful candidate will bring strong technical expertise, sound judgment, and a proven ability to make critical decisions in a fast-paced environment. Working collaboratively across the enterprise, the Claims Director will play a key role in maintaining relationships, developing talent, and fostering a culture of continuous learning, accountability, and outstanding service. This position is responsible for the performance, coaching, and professional development of team members, ensuring they are equipped to achieve both individual and organizational success.

Responsibilities

• Responsible for the overall planning, development, direction, and administration of the strategic Claims programs.
• Accountable for providing specialized insights with business leaders to implement strategies that support business goals and drive organizational performance.
• Oversees the strategic oversight of claims investigations to confirm coverage and