Claims Director, Property & Casualty

About the Role

The Claims Director, Property & Casualty is a senior-level leader responsible for the execution and delivery of the US Claims strategy by developing, managing, and motivating engaged AVPs/Team Managers. This role combines excellent technical claims handling, people management, and leadership skills.

• Leads, motivates, and develops Team AVPs overseeing and delivering on customer service and results
• Responsible for delivery of Key Performance Indicators and adherence to Hiscox USA Best Practices
• Leads and executes on identified strategic business initiatives to deliver cost-effective and innovative claims results, claims litigation strategy, and a consistent, high-value customer experience
• Supports claim employee engagement goals, team performance, and development
• Drives litigation management behaviors and identifies trends and training opportunities to address them
• Oversees and drives Best Practice compliance with the reserving process for the CGL LOB, including overseeing exposure and ensuring timeliness and adequacy of incurred reserves
• Tracks claims trends and reserving with respect to timeliness and sufficiency
• Effectively manages performance of AVPs
• Plays an active role in recruitment and onboarding
• Leads and/or participates in Claims Projects as needed
• Works directly with key stakeholders, such as UW and Claim Operations, to deliver on business needs, goals, and important operational objectives

Requirements

• 10+ years of claims management experience or equivalent, including significant people management and leadership experience
• 7+ years of insurance carrier claims handling experience, preferably with commercial general liability lines
• The ability to translate strategic thinking into tangible plans and delivery to effectively meet business objectives
• Strong operational skills, including both business process and systems, combined with a visible passion for the customer
• A strong track record of leveraging technology to innovate and improve business performance and efficiency
• Industry acumen and proven strong judgment to make sound claims and broader business decisions
• High learning agility and intellectual curiosity combined with the entrepreneurial spirit to work in a complex and global environment
• A proven track record of collaborating and managing stakeholders across all levels, including senior management

Hiscox Values

• Courage: Dare to take a risk
• Ownership: Passionate, commercial, and accountable
• Integrity: Do the right thing, however hard
• Connected: Together, build something better
• Human: Clear, fair, and inclusive

Benefits

• Competitive salary and bonus (based on personal & company performance)
• 401(k) with competitive company matching
• Comprehensive health insurance, vision, dental, and FSA plans (medical, limited purpose, and dependent care)
• Company-paid group term life, short-term disability, and long-term disability coverage
• 24 paid time off days, 2 Hiscox Days, 10 paid holidays, and ability to purchase 5 additional PTO days
• Paid parental leave
• 4-week paid sabbatical after every 5 years of service
• Financial Adoption Assistance and Medical Travel Reimbursement Programs
• Annual reimbursement up to $600 for health club membership or fees associated with any fitness program
• Company-paid subscription to Headspace to support employees’ mental health and wellbeing
• Recipient of 2024 Cigna’s Well-Being Award for having a best-in-class health and wellness program
• Dynamic, creative, and values-driven culture
• Modern and open office spaces, complimentary drinks

Pay

Salary Range: $185k - $225k. The actual salary for this position will be determined by a number of factors, including the scope, complexity, and location of the role; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment.

Schedule

This position is hybrid and requires two (2) days in the office weekly.

About Hiscox USA

Hiscox USA underwrites small- to mid-market commercial risks through brokers, other insurers, and distribution partners and directly to businesses. In 2026, gross written premiums for the segment will represent over $1bn. Circa 50% of the portfolio comprises small commercial business sold either online or through intermediaries, and the remaining 50% represents traditionally traded business intermediated through broking partners including Professions, Crisis Management, and Specialist lines such as Media & Entertainment.

Hiscox USA has built the digital business since 2010 through ongoing investment in the brand, technology, and operational capabilities. The business has pursued an omni-channel approach since inception and is less constrained by the channel conflict which affects some competitors. Customers have a choice of buying policies online end-to-end, by connecting with a Hiscox agent over the telephone, or through a third-party broker or insurance carrier partner. The business follows an ‘all roads lead to Hiscox’ philosophy, ensuring it is available to do business with target customers whichever way they choose.