Specialty Casualty Claims Director

About the role

This position is eligible to work from home anywhere in the US.

Responsibilities

• Leads and develops the specialty casualty claims team to ensure high-quality, accurate, and timely claim resolution
• Makes sure reserves are adequate, accurate, and updated in a timely manner across claims
• Reviews complex claims and advises on coverage, evaluation, loss exposure, payments, and resolution strategy
• Ensures compliance with claims handling procedures, best practices, and internal guidelines
• Oversees compliance with reserving and litigation standards
• Participates in round-table discussions across Claims, Underwriting, Risk Control, and Marketing
• Addresses customer and regulatory complaints in alignment with compliance standards
• Participates in Claim Committee and other operational committees
• Ensures compliance with state and federal regulations
• Collaborates cross-functionally to resolve escalations and ensure accurate, timely reporting
• Oversees litigated claims, including counsel performance, strategy effectiveness, and cost management
• Reviews cases pre-trial to assess settlement opportunities and grants trial authority as appropriate
• Maintains oversight of team workload, performance, and overall operational effectiveness
• Models strong communication standards and ensures alignment across internal teams and external partners
• Supports budgeting, expense oversight (DCCE/AOE), and financial planning for the specialty casualty function

Requirements

• Bachelor’s degree or equivalent relevant experience
• Ten years of experience with commercial casualty claims handling in progressively responsible roles, including experience with handling litigated claims
• Insurance designations such as AIC, CIC, AIM, and CPCU preferred

Qualifications

• Strong knowledge of specialty claim file handling such as Environmental, Construction Defect, Linebacker, EPLI, Law Enforcement, and/or UM/UIM lines of business
• Superior knowledge of the claim functions
• Excellent analytical ability and knowledge of legal liability and coverage
• Excellent leadership qualities with ability to motivate staff in the handling and disposition of claims
• Superior knowledge of insurance contracts and legal aspects of court procedures affecting legal liability for casualty line of insurance
• Strong knowledge of computers and claims systems
• Superior organizational and written and verbal communication skills
• Superior investigative and problem-solving abilities

Skills

• Ability to obtain applicable state licenses
• Strong knowledge of specialty claim file handling such as Environmental, Construction Defect, Linebacker, EPLI, Law Enforcement, and/or UM/UIM lines of business
• Superior knowledge of the claim functions
• Excellent analytical ability and knowledge of legal liability and coverage
• Excellent leadership qualities with ability to motivate staff in the handling and disposition of claims
• Superior knowledge of insurance contracts and legal aspects of court procedures affecting legal liability for casualty line of insurance
• Strong knowledge of computers and claims systems
• Superior organizational and written and verbal communication skills
• Superior investigative and problem-solving abilities

Benefits

The hiring salary range for this position will vary based on geographic location, falling within either of the following:

• $130,955 - $188,175 or $144,758 - $206,984

A hiring range represents a subset of the full salary range. The actual salary will depend on several factors, including relevant education, skills, and experience of an applicant, geographic location, and business needs.

For information relating to the benefits EMC Team Members receive as part of a comprehensive rewards package, please visit www.emcins.com/careers.

All of our locations are tobacco free including in company vehicles.