Claims Customer Support Representative - Temporary Assignment

About the role

This is a temporary opportunity supported through a recruiting/staffing partner; the selected candidate will be employed by the staffing firm for the duration of the assignment. The Claims Customer Support Representative assists claim adjusters and managers by collecting, entering, and dispersing claims-related information.

Responsibilities

• Receive and/or make customer phone calls, faxes, or emails and respond to claims-related inquiries about the status of particular claims.
• Key data into claims system upon first notice of loss.
• Complete tasks assigned by claim adjusters and managers in a professional and timely manner.
• Perform other duties as assigned by management.

Requirements

• Associate’s degree preferred, but not required.
• Constant use of vision, hearing, and communication (oral and written in person and via telephone).
• Frequent concentration, standing, walking, handling, reaching, and grasping.
• Occasional bending, kneeling and lifting (up to 25 lbs.).
• Heavy use of computer and office equipment.
• Occasional travel may be required.

Qualifications

• Minimum of two years experience working in a customer service role.
• Bilingual in Spanish required.

Skills

• Strong telephone and typing skills.
• Intermediate computer skills (word processing, spreadsheets, databases, Internet, email).

Schedule

• Periodic work outside of standard business hours or on weekends may be required.