Customer Assistance Representative III – Temporary

About the role

The Customer Assistance Representative III – Temporary is responsible for providing assistance to customers seeking services and information at the county health department. This includes collecting all pertinent demographic and billing information from clients, answering phones, filing, appointment scheduling, data entry and responding to customer questions and needs.

Responsibilities

• Collects all pertinent demographic and billing information from clients
• Answers phones
• Filing
• Appointment scheduling
• Data entry
• Responding to customer questions and needs
• Processes WIC benefits
• Works, coordinates with other departments, collects, and enters billing information
• Accepts, documents payments
• Lights typing assignments
• Scheduling appointments
• Providing general information to the public
• Filing and maintaining client records
• Filing and preparation of program reports
• Accesses the Oklahoma Health Care Authority Medicaid on the Web daily to look up Medicaid eligibility for patients or completing the online application for new coverage or to reinstate expired coverage for families or individuals
• Maintains a variety of records such as perpetual inventories of supplies and materials, and statements of expenditures
• Reconciles departmental records with central records
• Prepares correspondence, forms, and reports
• Initiates and handles correspondence relating to a special field or program regarding agency or program rules, policies, procedures, or requirements
• Performs a variety of sorting and filing tasks
• Answers the phone, takes messages, and disseminates information
• Opens, sorts, distributes, collects, and delivers mail
• Enters and retrieves information using personal computer or other data processing equipment
• Enters and retrieves information using personal computer or other data processing equipment
• Enters and retrieves information using personal computer or other data processing equipment
• Enters and retrieves information using personal computer or other data processing equipment
• Enters and retrieves information using personal computer or other data processing equipment
• Enters and retrieves information using personal computer or other data processing equipment
• Enters and retrieves information using personal computer or other data processing equipment
• Enters and retrieves information using personal computer or other data processing equipment
• Enters and retrieves information using personal computer or other data processing equipment
• Enters and retrieves information using personal computer or other data processing equipment
• Enters and retrieves information using personal computer or other data processing equipment
• Enters and retrieves information using personal computer or other data processing equipment
• Enters and retrieves information using personal computer or other data processing equipment
• Enters and retrieves information using personal computer or other data processing equipment
• Enters and retrieves information using personal computer or other data processing equipment
• Enters and retrieves information using personal computer or other data processing equipment
• Enters and retrieves information using personal computer or other data processing equipment
• Enters and retrieves information using personal computer or other data processing equipment
• Enters and retrieves information using personal computer or other data processing equipment
• Enters and retrieves information using personal computer or other data processing equipment
• Enters and retrieves information using personal computer or other data processing equipment
• Enters and retrieves information using personal computer or other data processing equipment
• Enters and retrieves information using personal computer or other data processing equipment
• Enters and retrieves information using personal computer or other data processing equipment
• Enters and retrieves information using personal computer or other data processing equipment
• Enters and retrieves information using personal computer or other data processing equipment
• Enters and retrieves information using personal computer or other data processing equipment
• Enters and retrieves information using personal computer or other data processing equipment
• Enters and retrieves information using personal computer or other data processing equipment
• Enters and retrieves information using personal computer or other data processing equipment
• Enters and retrieves information using personal computer or other data processing equipment
• Enters and retrieves information using personal computer or other data processing equipment
• Enters and retrieves information using personal computer or other data processing equipment
• Enters and retrieves information using personal computer or other data processing equipment
• Enters and retrieves information using personal computer or other data processing equipment
• Enters and retrieves information using personal computer or other data processing equipment
• Enters and retrieves information using personal computer or other data processing equipment
• Enters and retrieves information using personal computer or other data processing equipment
• Enters and retrieves information using personal computer or other data processing equipment
• Enters and retrieves information using personal computer or other data processing equipment
• Enters and retrieves information using personal computer or other data processing equipment
• Enters and retrieves information using personal computer or other data processing equipment
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• Enters and retrieves information using personal computer or other data processing equipment
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• Enters and retrieves information using personal computer or other data processing equipment
• Enters and retrieves information using personal computer or other data processing equipment
• Enters and retrieves information using personal computer or other data processing equipment
• Enters and retrieves information using personal computer or other data processing equipment
• Enters and retrieves information using personal computer or other data processing equipment
• Enters and retrieves information using personal computer or other data processing equipment
• Enters and retrieves information using personal computer or other data processing equipment
• Enters and retrieves information using personal computer or other data processing equipment
• Enters and retrieves information using personal computer or other data processing equipment
• Enters and retrieves information using personal computer or other data processing equipment
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• Enters and retrieves information using personal computer or other data processing equipment
• Enters and retrieves information using personal computer or other data processing equipment
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• Enters and retrieves information using personal computer or other data processing equipment
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• Enters and retrieves information using personal computer or other data processing equipment
• Enters and retrieves information using personal computer or other data processing equipment
• Enters and retrieves information using personal computer or other data processing equipment
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• Enters and retrieves information using personal computer or other data processing equipment
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• Enters and retrieves information using personal computer or other data processing equipment
• Enters and retrieves information using personal computer or other data processing equipment
• Enters and retrieves information using personal computer or other data processing equipment
• Enters and retrieves information using personal computer or other data processing equipment
• Enters and retrieves information using personal computer or other data processing equipment
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• Enters and retrieves information using personal computer or other data processing equipment
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