Customer Assistance Representative III – Temporary
State of Oklahoma · Atoka, OK · 3 wk ago
OTHR$19.71/hrPart-time
We need to output HTML fragment with sections: headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content.
We need to parse the posting.
Title: Customer Assistance Representative III – Temporary Agency 340 OKLAHOMA STATE DEPARTMENT OF HEALTH
We should not repeat job title as heading.
We need to include sections: maybe "About the role" (mission statement), "Responsibilities", "Requirements" (education/experience), "Qualifications" (knowledge, skills, abilities), maybe "Pay" (salary up to $19.71 hourly), "Schedule" (Work Schedule: Monday – Friday Primary Hours: 8-5, up to 19 hours a week). Benefits? Not mentioned. So no Benefits section.
We need to remove boilerplate: EEO, etc. Also remove navigation, cookie, legal, duplicated lines, application instructions.
We need to preserve all substantive info.
Let's extract content.
From posting:
- "Why you’ll love it here! RESPECT. COLLABORATION. SERVICE. The Oklahoma State Department of Health (OSDH) is committed to leading Oklahoma to prosperity through health. Our mission is to protect and promote health, prevent disease and injury, and cultivate conditions by which Oklahomans can thrive. Check out why we are passionate about public health and believe it is the career for you!!!"
That's about the organization/mission. Could be "About the role" or "About the organization". Use heading "About the role". Provide paragraph.
- Job Description: Location: 932 W 13th St. Atoka, OK 7452 Salary: up to $19.71 Hourly Full Time /Part Time: Temporary Work Schedule: Monday – Friday Primary Hours: 8-5, up to 19 hours a week
We can extract location, salary, schedule.
But we need sections: Pay (salary), Schedule (work schedule). Location maybe part of About the role? Could be included in a paragraph.
- Position Summary: description of responsibilities.
- Position Responsibilities /Essential Functions: long list.
- Other Duties: demonstration of mission etc.
- Education And Experience: details.
- Valued Knowledge, Skills, And Abilities: list.
- Physical Demands And Work Environment: description.
We need to decide sections: maybe "Responsibilities" combine Position Summary and Responsibilities/Essential Functions and Other Duties? Could be one responsibilities section.
"Requirements" could be Education And Experience.
"Qualifications" could be Knowledge, Skills, And Abilities.
"Pay" salary.
"Schedule" work schedule.
"About the role" mission statement.
We should not include sections with filler like "commensurate with experience". Not present.
We need to use
for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content.
We need to parse the posting.
Title: Customer Assistance Representative III – Temporary Agency 340 OKLAHOMA STATE DEPARTMENT OF HEALTH
We should not repeat job title as heading.
We need to include sections: maybe "About the role" (mission statement), "Responsibilities", "Requirements" (education/experience), "Qualifications" (knowledge, skills, abilities), maybe "Pay" (salary up to $19.71 hourly), "Schedule" (Work Schedule: Monday – Friday Primary Hours: 8-5, up to 19 hours a week). Benefits? Not mentioned. So no Benefits section.
We need to remove boilerplate: EEO, etc. Also remove navigation, cookie, legal, duplicated lines, application instructions.
We need to preserve all substantive info.
Let's extract content.
From posting:
- "Why you’ll love it here! RESPECT. COLLABORATION. SERVICE. The Oklahoma State Department of Health (OSDH) is committed to leading Oklahoma to prosperity through health. Our mission is to protect and promote health, prevent disease and injury, and cultivate conditions by which Oklahomans can thrive. Check out why we are passionate about public health and believe it is the career for you!!!"
That's about the organization/mission. Could be "About the role" or "About the organization". Use heading "About the role". Provide paragraph.
- Job Description: Location: 932 W 13th St. Atoka, OK 7452 Salary: up to $19.71 Hourly Full Time /Part Time: Temporary Work Schedule: Monday – Friday Primary Hours: 8-5, up to 19 hours a week
We can extract location, salary, schedule.
But we need sections: Pay (salary), Schedule (work schedule). Location maybe part of About the role? Could be included in a paragraph.
- Position Summary: description of responsibilities.
- Position Responsibilities /Essential Functions: long list.
- Other Duties: demonstration of mission etc.
- Education And Experience: details.
- Valued Knowledge, Skills, And Abilities: list.
- Physical Demands And Work Environment: description.
We need to decide sections: maybe "Responsibilities" combine Position Summary and Responsibilities/Essential Functions and Other Duties? Could be one responsibilities section.
"Requirements" could be Education And Experience.
"Qualifications" could be Knowledge, Skills, And Abilities.
"Pay" salary.
"Schedule" work schedule.
"About the role" mission statement.
We should not include sections with filler like "commensurate with experience". Not present.
We need to use - for any list of duties/requirements/benefits. So responsibilities list should be
- . Education/experience maybe not a list but could be paragraph. Knowledge, skills, abilities list.
We need to preserve all substantive info; do not invent or summarize away detail.
We need to remove duplicated lines.
Let's extract responsibilities text:
Position Summary: "This position is responsible for helping customers seeking services and information at the county health department. This includes collecting all pertinent demographic and billing information from clients, answering phones, filing, appointment scheduling, data entry and responding to customer questions and needs."
Position Responsibilities /Essential Functions: long paragraph with many duties.
Other Duties: "Demonstrates knowledge of and supports mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and the code of ethical behavior. Works effectively in team environment, participating and assisting their peers. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice."
We could combine all into a responsibilities list. However many items are sentences; we could break into bullet points for each distinct duty.
But we must not invent or summarize away detail; we need to preserve all substantive information. If we convert sentences into bullet points, we are not losing info, just formatting. That's acceptable.
We need to ensure we don't miss any duty.
Let's list duties from Position Responsibilities /Essential Functions:
- Is responsible for all client/patient registrations for the county health department.
- Processing WIC benefits.
- Answering telephones.
- Working, and coordinating with other departments.
- Collecting, and entering billing information.
- Accepting, and documenting payments.
- Light typing assignments.
- Scheduling appointments.
- Providing general information to the public.
- Filing, and maintaining client records.
- Filing and preparation of program reports.
- Access the Oklahoma Health Care Authority Medicaid on the Web daily to look up Medicaid eligibility for patients or completing the online application for new coverage or to reinstate expired coverage for families or individuals.
- Maintains a variety of records such as perpetual inventories of supplies and materials, and statements of expenditures; reconciles departmental records with central records; prepares correspondence, forms, and reports.
- Initiates and handles correspondence relating to a special field or program regarding agency or program rules, policies, procedures, or requirements.
- Performs a variety of sorting and filing tasks; answers the phone, takes messages, and disseminates information; opens, sorts, distributes, collects, and delivers mail; performs several tasks such as posting and recording data.
- Enters and retrieves information using personal computer or other data processing equipment and receives and reviews coded and uncoded source documents; proofs previously entered data and makes routine corrections.
- Examines, checks, and verifies reports and other documents for completeness, appropriateness, adequacy, and conformity to established requirements, and follows up on discrepancies.
- Receives or delivers materials and equipment.
- Being present at the office is an essential function of the job.
- Other duties as assigned.
Other Duties:
- Demonstrates knowledge of and supports mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and the code of ethical behavior.
- Works effectively in team environment, participating and assisting their peers.
- This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
We could include that last sentence as a note but it's still substantive.
Now Education And Experience:
"Education and Experience requirements at this level consist of one year of experience in clerical office work plus three years of experience in customer service, processing tax returns, bookkeeping or closely related work; or as a customer service representative plus three years of experience in customer service, processing tax returns, bookkeeping or closely related work; or an equivalent combination of education and experience, substituting thirty semester hours of college, including six semester hours in business or public administration for the required experience plus three years of experience in customer service, processing tax returns, bookkeeping or closely related work."
That's a bit repetitive but we need to preserve.
Valued Knowledge, Skills, And Abilities:
"Knowledge, Skills, and Abilities required at this level include knowledge of state laws and rules concerning the business operations of the agency; of accounting principles and practices; of various types of business organizations; of office practices; of business arithmetic; of methods and techniques for conducting research; of training principles and techniques; and of supervisory principles and practices. Ability is required to read and interpret laws; to communicate effectively, both orally and in writing; to establish and maintain effective working relationships with others; to apply laws and rules to individual problems and situations; to organize and direct the work of others; and to construct various types of reports."
Physical Demands And Work Environment:
"Work is typically performed in an office setting with climate-controlled settings and exposure to moderate noise levels. While performing the duties of the job, employees are required to talk, stand, walk, and reach with hands and arms. This position requires long periods of sitting and daily use of computers and phones. Employees must be willing to complete all job-related travel associated with this position. Being present at the office is an essential function of the job."
Now location: "Location: 932 W 13th St. Atoka, OK 7452"
Salary: "Salary: up to $19.71 Hourly"
Work Schedule: "Full Time /Part Time: Temporary Work Schedule: Monday – Friday Primary Hours: 8-5, up to 19 hours a week"
Also note "Full/Part-Time Part time Job Type Temporary". So it's part-time temporary.
We need to include Pay section: salary up to $19.71 hourly.
Schedule section: Monday-Friday, 8-5, up to 19 hours a week.
We could also include location in About the role or a separate "Location" section but not required headings. Could embed in About the role paragraph.
We must not include Benefits section as none.
Now produce HTML.
Structure:
About the role
... mission statement plus location maybe.
Responsibilities
- ... each duty.
...
Requirements
Education and Experience ...
Qualifications
Knowledge, Skills, and Abilities ...
Pay
Salary: up to $19.71 hourly.
Schedule
Work Schedule: Monday – Friday, Primary Hours: 8‑5, up to 19 hours per week.
We need to ensure we don't repeat job title.
Check for any duplicated lines: we should not include "Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above." etc. Remove.
Also remove "Equal Opportunity Employment" etc.
Now craft the HTML.
We need to be careful to preserve all substantive info: ensure we didn't drop any duty.
Let's list duties in bullet form, maybe combine similar.
I'll create bullet list:
- Helping customers seeking services and information at the county health department, including collecting demographic and billing information, answering phones, filing, appointment scheduling, data entry, and responding to customer questions and needs.
- Responsible for all client/patient registrations for the county health department.
- Processing WIC benefits.
- Answering telephones.
- Working and coordinating with other departments.
- Collecting and entering billing information.
- Accepting and documenting payments.
- Performing light typing assignments.
- Scheduling appointments.
- Providing general information to the public.
- Filing and maintaining client records.
- Preparing program reports.
- Accessing the Oklahoma Health Care Authority Medicaid on the Web daily to look up Medicaid eligibility, complete online applications for new coverage, or reinstate expired coverage for families or individuals.
- Maintaining perpetual inventories of supplies and materials and statements of expenditures; reconciling departmental records with central records; preparing correspondence, forms, and reports.
- Initiating and handling correspondence relating to special fields or programs regarding agency or program rules, policies, procedures, or requirements.
- Performing sorting and filing tasks; answering phones, taking messages, disseminating information; opening, sorting, distributing, collecting, and delivering mail; posting and recording data.
- Entering and retrieving information using personal computers or other data processing equipment; receiving and reviewing coded and uncoded source documents; proofing previously entered data and making routine corrections.
- Examining, checking, and verifying reports and other documents for completeness, appropriateness, adequacy, and conformity to established requirements; following up on discrepancies.
- Receiving or delivering materials and equipment.
- Being present at the office (essential function).
- Demonstrating knowledge of and supporting mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and the code of ethical behavior.
- Working effectively in a team environment, participating and assisting peers.
- Performing other duties as assigned.
- Note: This job description is not exhaustive; duties may change at any time.
We need to ensure
- . Education/experience maybe not a list but could be paragraph. Knowledge, skills, abilities list.
We need to preserve all substantive info; do not invent or summarize away detail.
We need to remove duplicated lines.
Let's extract responsibilities text:
Position Summary: "This position is responsible for helping customers seeking services and information at the county health department. This includes collecting all pertinent demographic and billing information from clients, answering phones, filing, appointment scheduling, data entry and responding to customer questions and needs."
Position Responsibilities /Essential Functions: long paragraph with many duties.
Other Duties: "Demonstrates knowledge of and supports mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and the code of ethical behavior. Works effectively in team environment, participating and assisting their peers. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice."
We could combine all into a responsibilities list. However many items are sentences; we could break into bullet points for each distinct duty.
But we must not invent or summarize away detail; we need to preserve all substantive information. If we convert sentences into bullet points, we are not losing info, just formatting. That's acceptable.
We need to ensure we don't miss any duty.
Let's list duties from Position Responsibilities /Essential Functions:
- Is responsible for all client/patient registrations for the county health department.
- Processing WIC benefits.
- Answering telephones.
- Working, and coordinating with other departments.
- Collecting, and entering billing information.
- Accepting, and documenting payments.
- Light typing assignments.
- Scheduling appointments.
- Providing general information to the public.
- Filing, and maintaining client records.
- Filing and preparation of program reports.
- Access the Oklahoma Health Care Authority Medicaid on the Web daily to look up Medicaid eligibility for patients or completing the online application for new coverage or to reinstate expired coverage for families or individuals.
- Maintains a variety of records such as perpetual inventories of supplies and materials, and statements of expenditures; reconciles departmental records with central records; prepares correspondence, forms, and reports.
- Initiates and handles correspondence relating to a special field or program regarding agency or program rules, policies, procedures, or requirements.
- Performs a variety of sorting and filing tasks; answers the phone, takes messages, and disseminates information; opens, sorts, distributes, collects, and delivers mail; performs several tasks such as posting and recording data.
- Enters and retrieves information using personal computer or other data processing equipment and receives and reviews coded and uncoded source documents; proofs previously entered data and makes routine corrections.
- Examines, checks, and verifies reports and other documents for completeness, appropriateness, adequacy, and conformity to established requirements, and follows up on discrepancies.
- Receives or delivers materials and equipment.
- Being present at the office is an essential function of the job.
- Other duties as assigned.
Other Duties:
- Demonstrates knowledge of and supports mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and the code of ethical behavior.
- Works effectively in team environment, participating and assisting their peers.
- This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
We could include that last sentence as a note but it's still substantive.
Now Education And Experience:
"Education and Experience requirements at this level consist of one year of experience in clerical office work plus three years of experience in customer service, processing tax returns, bookkeeping or closely related work; or as a customer service representative plus three years of experience in customer service, processing tax returns, bookkeeping or closely related work; or an equivalent combination of education and experience, substituting thirty semester hours of college, including six semester hours in business or public administration for the required experience plus three years of experience in customer service, processing tax returns, bookkeeping or closely related work."
That's a bit repetitive but we need to preserve.
Valued Knowledge, Skills, And Abilities:
"Knowledge, Skills, and Abilities required at this level include knowledge of state laws and rules concerning the business operations of the agency; of accounting principles and practices; of various types of business organizations; of office practices; of business arithmetic; of methods and techniques for conducting research; of training principles and techniques; and of supervisory principles and practices. Ability is required to read and interpret laws; to communicate effectively, both orally and in writing; to establish and maintain effective working relationships with others; to apply laws and rules to individual problems and situations; to organize and direct the work of others; and to construct various types of reports."
Physical Demands And Work Environment:
"Work is typically performed in an office setting with climate-controlled settings and exposure to moderate noise levels. While performing the duties of the job, employees are required to talk, stand, walk, and reach with hands and arms. This position requires long periods of sitting and daily use of computers and phones. Employees must be willing to complete all job-related travel associated with this position. Being present at the office is an essential function of the job."
Now location: "Location: 932 W 13th St. Atoka, OK 7452"
Salary: "Salary: up to $19.71 Hourly"
Work Schedule: "Full Time /Part Time: Temporary Work Schedule: Monday – Friday Primary Hours: 8-5, up to 19 hours a week"
Also note "Full/Part-Time Part time Job Type Temporary". So it's part-time temporary.
We need to include Pay section: salary up to $19.71 hourly.
Schedule section: Monday-Friday, 8-5, up to 19 hours a week.
We could also include location in About the role or a separate "Location" section but not required headings. Could embed in About the role paragraph.
We must not include Benefits section as none.
Now produce HTML.
Structure:
About the role
... mission statement plus location maybe.
Responsibilities
- ... each duty. ...
Requirements
Education and Experience ...
Qualifications
Knowledge, Skills, and Abilities ...
Pay
Salary: up to $19.71 hourly.
Schedule
Work Schedule: Monday – Friday, Primary Hours: 8‑5, up to 19 hours per week.
We need to ensure we don't repeat job title. Check for any duplicated lines: we should not include "Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above." etc. Remove. Also remove "Equal Opportunity Employment" etc. Now craft the HTML. We need to be careful to preserve all substantive info: ensure we didn't drop any duty. Let's list duties in bullet form, maybe combine similar. I'll create bullet list: - Helping customers seeking services and information at the county health department, including collecting demographic and billing information, answering phones, filing, appointment scheduling, data entry, and responding to customer questions and needs. - Responsible for all client/patient registrations for the county health department. - Processing WIC benefits. - Answering telephones. - Working and coordinating with other departments. - Collecting and entering billing information. - Accepting and documenting payments. - Performing light typing assignments. - Scheduling appointments. - Providing general information to the public. - Filing and maintaining client records. - Preparing program reports. - Accessing the Oklahoma Health Care Authority Medicaid on the Web daily to look up Medicaid eligibility, complete online applications for new coverage, or reinstate expired coverage for families or individuals. - Maintaining perpetual inventories of supplies and materials and statements of expenditures; reconciling departmental records with central records; preparing correspondence, forms, and reports. - Initiating and handling correspondence relating to special fields or programs regarding agency or program rules, policies, procedures, or requirements. - Performing sorting and filing tasks; answering phones, taking messages, disseminating information; opening, sorting, distributing, collecting, and delivering mail; posting and recording data. - Entering and retrieving information using personal computers or other data processing equipment; receiving and reviewing coded and uncoded source documents; proofing previously entered data and making routine corrections. - Examining, checking, and verifying reports and other documents for completeness, appropriateness, adequacy, and conformity to established requirements; following up on discrepancies. - Receiving or delivering materials and equipment. - Being present at the office (essential function). - Demonstrating knowledge of and supporting mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and the code of ethical behavior. - Working effectively in a team environment, participating and assisting peers. - Performing other duties as assigned. - Note: This job description is not exhaustive; duties may change at any time. We need to ensure