Claims Coordinator

Benefits

• 401(k)
• Paid time off
• Vision insurance
• Dental insurance

Responsibilities

• Manage claims from First Notice of Loss (FNOL) through job completion using our CRM
• Dispatch technicians based on availability and job urgency
• Track job progress to ensure we meet insurance carrier SLAs and internal deadlines
• Communicate clearly with homeowners, insurance adjusters, and mortgage companies
• Review and upload documents, job notes, and photos—follow up on anything missing
• Assist with or draft Xactimate estimates; ensure accuracy before submission
• Handle customer concerns quickly and escalate issues when necessary
• Keep daily job documentation organized and up to date
• Work closely with Project Managers, Estimators, and technicians to keep projects moving

Requirements

• High school diploma or GED required; college preferred
• 1–3 years of Xactimate (X1 or 28) experience preferred
• Strong customer service and communication skills
• Excellent organization, time management, and attention to detail
• Comfortable with Microsoft Office and CRM tools
• Calm and professional under pressure

Qualifications

• IICRC certifications (WRT, ASD, OCT, etc.) a plus

Skills

• Knowledge of Xactimate (X1 or 28)
• Customer service skills
• Organizational skills
• Attention to detail
• Microsoft Office proficiency
• CRM tool proficiency

Benefits

• Competitive pay
• Training
• Benefits

Pay

Competitive pay

Schedule

Fast-paced, never-boring environment

Skills

• Knowledge of Xactimate (X1 or 28)
• Customer service skills
• Organizational skills
• Attention to detail
• Microsoft Office proficiency
• CRM tool proficiency

Benefits

• Training
• Opportunity to learn restoration and claims management from the inside out

About the role

Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision.

Supportive team atmosphere

Supportive team atmosphere with room for growth

Opportunity to learn

Opportunity to learn restoration and claims management from the inside out

Physical Demands

• Sitting and computer use for extended periods
• Occasional lifting (up to 20 lbs)
• Frequent typing, phone use, and task switching