Claims Consultant - Management Specialty Lines

About the Role

If you’re passionate about helping people protect what matters most at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes to provide the best customer value, Nationwide’s Property and Casualty team could be the place for you. At Nationwide, “on your side” goes beyond just words—our customers and partners are at the center of everything we do, and we’re looking for associates who are passionate about delivering extraordinary care.

This position supports the management liability and specialty lines of business, including errors and omissions, directors and officers, and employment practices liability. As a Claims Consultant, you will investigate, evaluate, and negotiate high-complexity and high-severity claims to successful resolution with high monetary authority and minimal direction.

Work Environment

This role follows a hybrid work schedule, requiring a minimum of two days per week in our New York City (Battery Park Plaza) office, with the remaining days working from home. For the right candidate, we may consider a fully remote arrangement.

Responsibilities

• Investigate and evaluate coverage, liability, and damages to set an appropriate claim strategy, settlement, and file reserves within approved claims authority.
• Provide timely and appropriate evaluation of claims to identify and manage reserves in compliance with company standards.
• Deliver outstanding customer service and satisfaction through effective interactions with insureds, agents, and legal counsel.
• Provide feedback on claim trends and development, and input to underwriters on review of potential and existing insureds’ claim experience.
• Assist in developing, coaching, training, and mentoring individual team members.
• Maintain current knowledge of applicable lines of insurance, insurance regulations, court decisions, guidelines, and policy changes through seminars and training sessions.
• Contribute to a collaborative environment by demonstrating teamwork, high motivation, and positive behavior to achieve goals and objectives.
• Act as a subject matter authority in a particular line of business or risk.

Qualifications

• Juris Doctorate (JD) is preferred.
• Prior claims file handling experience, including Cyber, EPL, D&O liability, E&O, or professional negligence, is preferred.
• Appropriate claims handling experience in a specific line of business, typically acquired through more than five years of experience.
• Demonstrated experience handling higher severity and/or complex claims and litigation.
• Proven experience analyzing and handling complex coverage issues.

Skills

• In-depth knowledge of the insurance industry, claims, and the insurance legal and regulatory environment.
• Excellent analytical, written, and verbal communication skills.
• Ability to multi-task, manage time, and work independently.
• Ability to direct attorneys in claims and litigation management.
• Ability to effectively present information to senior leaders, claimants, and customers.

Benefits

• Medical, dental, and vision insurance.
• Life insurance and short- and long-term disability coverage.
• Paid time off: minimum of 18 days per full calendar year (pro-rated based on hire date), nine paid holidays, 8 hours of Lifetime paid time off, and 8 hours of Unity Day paid time off.
• 401(k) with company match and company-paid pension plan.
• Business casual attire.

Pay

The national salary range for this role is $108,000–$200,000. The expected starting salary range is $108,000–$162,000, with placement determined by skills, education, training, credentials, experience, scope, complexity, location, and market conditions.