Claims Client Service Executive

Responsibilities

• Support growth and retention of accounts through effective service offerings
• Deliver engaging customer presentations demonstrating professionalism and confidence
• Negotiate and coordinate services between claims, underwriting, and agents/brokers
• Resolve service issues promptly by collaborating with internal service providers
• Provide training to local agents and partners on new claims products and services

Qualifications

• Minimum 10 years in Property and Casualty Claims, Underwriting, Sales, or related role
• 5 years of functional claim experience in Workers' Compensation, Property, Auto, or General Liability
• Exceptional presentation skills for senior leaders and diverse audiences
• Advanced capabilities in analyzing claim data and influencing stakeholders
• Strong leadership experience with ability to influence without direct authority
• Excellent conflict management and problem-solving skills
• Top-notch customer service skills, including active listening and service recovery
• Valid driver's license required; may involve some travel (up to 25%)

Benefits

• Hybrid or remote work schedule options available
• Work flexibility with a requirement for office attendance based on location