Claims CL Casualty General Liability Representative (GLPD)- remote

About the role

In this role you will be responsible for investigating, evaluating and negotiating settlement of assigned Commercial General Liability Property Damage claims in accordance with best practices to promote retention or purchase of insurance from Grange Enterprise.

Responsibilities

• Investigate, evaluate, negotiate, and resolve (within authorized limits) assigned claims pursuant to line of business strategies and good faith claim settlement practices.
• Demonstrate technical proficiency, allowing for the handling of more complex claims with minimal supervision.
• Establish and maintain positive relationships with both internal and external customers, providing excellent customer service.
• Assist in building business partner relationships with agents, insureds, and Commercial Lines through regular and effective communications, including face-to-face interactions as needed.
• Serve as the “point person” (when required) for certain identified large customer accounts where specialized communication and handling are required.
• Establish and maintain proper reserving through proactive investigation and ongoing review.
• Assist other departments (when required) with investigations.
• Handle general liability claims during high volume workload periods.
• Demonstrate effectiveness and efficiencies in managing diary system and handling workload with limited supervision or direction.

Requirements

• High school diploma or equivalent education plus five (5) years of claims experience.
• Bachelor’s degree preferred.
• For property-focused role, at least two (2) years handling commercial general liability property claims handling exposures or frontline property claims handling experience preferred.
• Preference for candidates with Construction Defect experience.
• Must possess strong communication and organization skills, critical thinking competencies, and be proficient with personal computer.
• Demonstrated ability to interact with customers and agents in a professional manner.
• State-specific adjusters’ license may be required.

About Us

Grange Insurance Company, with $3.4 billion in assets and more than $1.61 billion in annual revenue, is an insurance provider founded in 1935 and based in Columbus, Ohio. Through its network of independent agents, Grange offers auto, home, and business insurance protection. Grange Insurance Company and its affiliates serve policyholders in Georgia, Illinois, Indiana, Iowa, Kentucky, Michigan, Minnesota, Ohio, Pennsylvania, South Carolina, Tennessee, Virginia, and Wisconsin and holds an A.M. Best rating of "A" (Excellent).

Benefits

Grange understands that life requires flexibility. We promote geographical diversity, allowing hybrid and remote options and flexibility in work hours (role dependent). In addition to competitive traditional benefits, Grange has also created unique benefits based on associate feedback, including:

• A cultural appreciation holiday.
• Family formation benefits.
• Compassionate care leave.
• Expanded categories of bereavement leave.

Who We Are

Grange values all the things that make us unique as human beings. We are committed to creating and supporting a workforce that reflects the richness of our differences by welcoming all backgrounds, viewpoints, and lived experiences. To foster an inclusive environment, we are intentional in bringing those differences together for the good of our enterprise, associates, agents, customers, and community.

• Our Associate Resource Groups help cultivate an inclusive workplace while providing professional and personal growth opportunities. Open to all associates, these voluntary groups celebrate shared experiences and perspectives across ethnicity and race, nationality, generation, gender identity, and sexual orientation. Our groups include the Multicultural Professional Network, Pride Partnership & Allies, Women's Group, and Young Professionals.
• Established in 2016, our Inclusive Culture Council advances professional development, networking, business value, and community outreach.

Together, we create opportunities to learn from one another, encourage innovation, and build a culture where everyone can contribute and grow. Our commitment to inclusion is grounded in our core values: Be One Team, Deliver Excellence, Communicate Openly, Do the Right Thing, and Solve Creatively for Tomorrow.