General Liability Claims Representative

We need to output HTML fragment with sections: About the role? The posting includes description about AvonRisk, role summary, essential duties & responsibilities, requirements/qualifications, compensation, benefits. Also maybe "About the role" could be description? The instruction: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Use

• for any list of duties/requirements/benefits, and

  for prose. Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

  or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones. We need to decide which sections to include. The posting has: - Description (AvonRisk description) maybe "About the role" or "About the company"? Could be "About the role" but they said not to repeat job title as heading. Could use "About the role" for description of role and company. - Role Summary: could be part of About the role. - Essential Duties & Responsibilities: that's Responsibilities. - Requirements Qualifications: that's Requirements/Qualifications. - Compensation: Salary Range: $28.00 - $32.00. That's Pay. - Benefits: list. - Possibly Skills: not separate. - Schedule: not mentioned. Thus we can have sections: About the role (description + role summary), Responsibilities, Requirements, Pay, Benefits. We must not include filler like "Salary Range: $28.00 - $32.00 The salary range listed is an estimate..." That's substantive, we keep. We need to remove EEO boilerplate etc. Also remove "Equal Opportunity Employer" etc. Also remove "Pursuant to the Los Angeles and San Francisco Fair Chance Ordinance..." That's EEO/legal, remove. Also remove "Job Type Full-time" maybe minor metadata; we could fold into a short p or drop. Probably drop. We need to preserve all substantive info: description about AvonRisk, role summary, duties, requirements, compensation, benefits. We need to format as HTML fragment: use

  for each section heading, then content: either

  for prose or

  • for lists. We need to decide what content goes into each. About the role: combine description paragraph and role summary. Description: "AvonRisk is the nation’s leading specialty risk manager for self-insured organizations, uniting respected regional leaders in workers’ compensation, liability, managed care, and risk management across 32 states. With nearly 700 professionals and brands including Intercare, InterMed, George Hills, and AS&G Claims Administration, we’re a people-focused, operations-driven organization that prioritizes reasonable caseloads, strong training, collaborative teams, and expert support — investing in tools and workflows that reduce friction, not increase volume, so our people can build real careers here. Our commitment to claims excellence has been recognized industry-wide: George Hills was named the 2026 U.S. Insurance Awards Claims Management Team of the Year, with Intercare also named a finalist in the same category." Role Summary: "The Claims Representative position is an entry-level position, you will investigate, evaluate, and adjust general, property damage and automobile liability claims for a large, dedicated client. Assigned claims generally consist of low to medium exposure, first and third-party automobile bodily injury and property damage claims, as well as premises liability accidents, and product liability claims." We can combine into a couple paragraphs. Responsibilities: list of essential duties & responsibilities. The posting has a long list with many bullet-like sentences separated by periods. We need to turn into
    • . We should preserve all substantive info; we can split each sentence into a list item. However there are many repeated phrases like "Investigate claims:" then sub-bullets. We could keep as is but need to use
      • . We'll break each distinct duty. Let's extract duties from the text: "Investigate, analyze, and determine the extent of the insurance provider's liability concerning personal, casualty, auto or property loss or damages, and attempt to settle with claimants." "Correspond with or interview medical specialists, agents, witnesses, or claimants to compile information." "Calculate and approve payment of claims within a certain monetary limit." "Investigate claims:" then subitems: - "Assess and estimate vehicle or property damage." - "Compile information through interviews." - "Evaluate customer records." - "Examine evidence to determine if it will support claims." - "Follow contract, property, or insurance laws." - "Follow rules of evidence procedures in legal setting." - "Gather physical evidence." - "Inspect property to determine damages." - "Research property records." - "Conduct court searches." - "Interview claimants or witnesses" - "Search legal records" "Interviews, telephones, and or correspond with claimants and witnesses." (maybe duplicate) "Evaluate liability exposure:" then subitems: - "Obtain, review, and evaluate records, police, medical, etc." - "Recommend claim action." - "Properly reserve for the claim." - "Adjust reserve as appropriate." - "Comply with accepted guidelines regarding reserving practice and authority levels." "Create and maintain records:" then subitems: - "Maintain records, reports, and files in our claims system." - "Maintain all cases on an active diary in our claims system pursuant to established GHC criteria." - "Assist in the preparation of timely reports to clients." - "Comply with all reporting requirements/steps set out in the GHC Claims Handling Best Practices" - "Comply with regulatory requirements." - "Diary spoken or written information." "Litigation management support:" then subitems: - "Collect evidence to support contested claims in court." - "Keep clients advised." We need to avoid duplication. We'll create a list merging unique items. But we must preserve ALL substantive information; we can keep duplicates but better to avoid redundancy? The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." Duplicates are part of original; we could keep them but might be considered summarizing away? Not sure. Safer to keep them as they appear, but we can keep duplicates as separate list items; it's still preserving. We'll just take each sentence separated by periods and make list items. Let's copy the duties block exactly and split by periods. Original block: "Investigate, analyze, and determine the extent of the insurance provider's liability concerning personal, casualty, auto or property loss or damages, and attempt to settle with claimants.Correspond with or interview medical specialists, agents, witnesses, or claimants to compile information.Calculate and approve payment of claims within a certain monetary limit.Investigate claims:Assess and estimate vehicle or property damage.Compile information through interviews.Evaluate customer records.Examine evidence to determine if it will support claims.Follow contract, property, or insurance laws.Follow rules of evidence procedures in legal setting.Gather physical evidence.Inspect property to determine damages.Research property records.Conduct court searches.Interview claimants or witnessesSearch legal records Interviews, telephones, and or correspond with claimants and witnesses.Evaluate liability exposure:Obtain, review, and evaluate records, police, medical, etc.Recommend claim action.Properly reserve for the claim.Adjust reserve as appropriate.Comply with accepted guidelines regarding reserving practice and authority levels.Create and maintain records:Maintain records, reports, and files in our claims system.Maintain all cases on an active diary in our claims system pursuant to established GHC criteria.Assist in the preparation of timely reports to clients.Comply with all reporting requirements/steps set out in the GHC Claims Handling Best PracticesComply with regulatory requirements.Diary spoken or written information.Litigation management support:Collect evidence to support contested claims in court.Keep clients advised." We need to add spaces after colons maybe. But we can just split by periods and treat each as item. Let's do that manually: 1. Investigate, analyze, and determine the extent of the insurance provider's liability concerning personal, casualty, auto or property loss or damages, and attempt to settle with claimants 2. Correspond with or interview medical specialists, agents, witnesses, or claimants to compile information 3. Calculate and approve payment of claims within a certain monetary limit 4. Investigate claims: 5. Assess and estimate vehicle or property damage 6. Compile information through interviews 7. Evaluate customer records 8. Examine evidence to determine if it will support claims 9. Follow contract, property, or insurance laws 10. Follow rules of evidence procedures in legal setting 11. Gather physical evidence 12. Inspect property to determine damages 13. Research property records 14. Conduct court searches 15. Interview claimants or witnesses 16. Search legal records 17. Interviews, telephones, and or correspond with claimants and witnesses 18. Evaluate liability exposure: 19. Obtain, review, and evaluate records, police, medical, etc. 20. Recommend claim action 21. Properly reserve for the claim 22. Adjust reserve as appropriate 23. Comply with accepted guidelines regarding reserving practice and authority levels 24. Create and maintain records: 25. Maintain records, reports, and files in our claims system 26. Maintain all cases on an active diary in our claims system pursuant to established GHC criteria 27. Assist in the preparation of timely reports to clients 28. Comply with all reporting requirements/steps set out in the GHC Claims Handling Best Practices 29. Comply with regulatory requirements 30. Diary spoken or written information 31. Litigation management support: 32. Collect evidence to support contested claims in court 33. Keep clients advised We need to ensure each item ends with a period? Not required. Now Requirements/Qualifications: The posting has "Requirements Qualifications: Education & Experience Bachelor's degree preferred.One to three years of experience with insurance claims, self-insurance, pooled insurance, or Joint Powers Authorities preferred.Possess basic knowledge relating to the handling of public entity liability claims.At least two (2) years of using Microsoft Windows on a PC including Microsoft Word, Excel, Outlook (no PowerPoint). At least two (2) years of using streaming video conferencing including Teams and Zoom with the ability to set and host group meetings with all included functionalities.At least two (2) years of using claims management software and/or ability to quickly learn new software systems related to claims management. Excellent written and verbal communication skills." We can split into list items. Also maybe "Skills" section could be separate but we can include under Requirements. We'll make a section

        Requirements

        with
        • each. Now Pay:

          Pay

          with

          containing salary range info. Benefits:

          Benefits

          with
          • each benefit. We need to remove EEO etc. Now produce HTML fragment. Let's craft. We'll start with

            About the role

            then

            containing description + role summary (maybe two paragraphs). We'll keep as one

            with line breaks? Better to separate into two

            but instruction says use

            for prose. Could have multiple

            elements. We'll do:

            About the role

            AvonRisk is the