General Liability Claim Representative

We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must include only sections that have real content. We need to parse the posting. First, there is "Who Are We?" which is about company description. Could be "About the role"? Actually "Who Are We?" is about company. Could be considered "About the role"? Not exactly. The instruction: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can choose appropriate headings based on content. We have sections: - Who Are We? (company overview) - Compensation Overview (includes salary range, target openings) - What Is the Opportunity? (role description) - What Will You Do? (duties/responsibilities) - What Will Our Ideal Candidate Have? (qualifications/skills) - What is a Must Have? (minimum requirement) - What is in It for You? (benefits) - Employment Practices (EEO etc) - we need to remove boilerplate EEO etc. So drop that. Also there is "Compensation Overview" includes salary range and target openings. So we can have Pay section with salary range. Also maybe Schedule? Not present. We need to avoid repeating job title as heading (not present). Do not put Job ID/requisition numbers as headings (none). Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. So we drop the "Employment Practices" paragraph (EEO etc). Also drop the line about Travelers reserves the right to fill this position at a level above or below... maybe that's also boilerplate? It's not EEO but could be considered generic; but it's not specifically listed as boilerplate to remove. However it's generic; but we might keep? The instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. That line is not exactly those categories, but could be considered legal boilerplate. Safer to remove? It's about filling position at a level above or below. Might be considered generic but not explicitly listed. I'd keep it? Might be considered part of the posting. However it's not substantive detail about role; it's a disclaimer. I'd lean to remove as it's not substantive. But not sure. I'd keep only substantive info. Also we need to preserve all substantive information; do not invent or summarize away detail. We need to use

• for any list of duties/requirements/benefits, and

  for prose. We need to decide which sections to emit. Potential sections: - About the role (maybe combine Who Are We? and What Is the Opportunity? Actually "About the role" could be a brief description of the role. We have "What Is the Opportunity?" which describes the role. So we can use heading

  About the role

  and put the content from "What Is the Opportunity?" as prose. - Responsibilities: from "What Will You Do?" (duties). Use

  Responsibilities

  with a
  • list. - Requirements / Qualifications: Could combine "What Will Our Ideal Candidate Have?" and "What is a Must Have?" as qualifications/requirements. Could have

    Qualifications

    with list. - Skills: Could be extracted from the ideal candidate list (skills). But we already have qualifications; maybe we separate Skills as a section. However the ideal candidate list includes many skill items (e.g., Demonstrated ownership attitude, organizational skills, communication, etc). Those are skills. Could put them under Skills. - Benefits: from "What is in It for You?" with list. - Pay: from Compensation Overview: salary range and target openings. Could be

    Pay

    with prose. - Schedule: not present, so omit. We must not emit empty sections. We need to ensure we don't repeat content. Let's extract details. Who Are We? paragraph: "Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it." This is company overview. Could be placed under About the role? But About the role should be about the role, not company. However we have no separate "About the company" heading in allowed list. Could we use About the role to include both company and role? Might be okay but maybe better to put company overview under About the role? The instruction says use

    for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but says use those for section headings. Likely they expect those headings. So we should map content to those headings. Thus: - About the role: could include the "Who Are We?" and "What Is the Opportunity?" combined? But that might be mixing company and role. However we could treat About the role as a brief description of the role and its context. Could include the company overview as part of role context. I'd include both. But we must not repeat the job title as heading (not present). So fine. Let's extract "What Is the Opportunity?" paragraph: "Under general supervision, the position is responsible for investigating, evaluating, reserving, negotiating and resolving assigned General Liability related Bodily Injury and Property Damage claims. Provide quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, negotiation and resolution) including maintaining full compliance with internal and external quality standards and state specific regulations. This job does not manage staff." That's prose. Now "What Will You Do?" is a long list of duties. We need to convert to

    • . Need to split into items. The paragraph is a run-on sentence with many clauses separated by periods. We can split by sentences. Let's list duties: - Timely coverage analysis and communications with insured based on application of policy information, facts or allegations of each case. - Consults with Unit Manager on use of Claim Coverage Counsel. - Investigates each claim through prompt contact with appropriate parties such as policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts to determine the extent of liability, damages, and contribution potential. - Takes necessary statements. - Identifies resources for specific activities required to properly investigate claims such as Subrogation, Risk Control, nurse consultants, and fire or fraud investigators and to other experts. - Requests through Unit Manager and coordinate the results of their efforts and findings. - Verifies the nature and extent of injury or property damage by obtaining and reviewing appropriate records and damages documentation. - Keeps effective diary management system to ensure that all claims are handled timely. - At required time intervals, evaluates liability and damages exposure, and establishes proper indemnity and expense reserves. - Utilizes evaluation documentation tools in accordance with department guidelines. - Responsible for prompt, cost effective, and proper disposition of all claims within delegated authority. - Negotiates disposition of claims with insureds and claimants or their representatives. - Recognizes and implements alternate means of resolution. - May manage litigated claims. - Develops litigation plan with staff or panel counsel, track and control legal expenses - Assures appropriate resolution. - Maintains claim files, have an effective diary system, and document claim file activities in accordance with established procedures. - May attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed. - Updates appropriate parties as needed, providing new facts as they become available, and their impact upon the liability analysis and settlement options. - Recognizes cases based on severity protocols to be referred timely to next level claim professional or Major Case Unit. - Appropriately deals with information that is considered personal and confidential. - Fulfills specific service commitments made to certain accounts, as outlined in Special Account Communication (SAC) instructions, and inquiries from agents and brokers. - Represents the company as a technical resource, attends legal proceedings as needed, act within established professional guidelines as well as applicable state laws. - Provides quality customer service and ensures file quality. - Shares accountability with business partners to achieve and sustain quality results. - Investigate, evaluate and settle claims, applying technical knowledge and human relations skills to effect fair and prompt disposal of cases and to contribute to a reduced loss ratio. - Adjust reserves or provide reserve recommendations to ensure that reserve activities are consistent with corporate policies. - Resolve complex, severe exposure claims, using high service oriented file handling. - In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated. - Perform other duties as assigned. We need to ensure we keep all. Now "What Will Our Ideal Candidate Have?" includes a list of qualifications/skills. Let's extract: - Bachelor's Degree. - 2 years bodily injury liability claim handling experience. - Commercial Claim handling experience. - General knowledge and skill in claims handling and litigation. - Basic working level knowledge and skill in various business line products. - Demonstrated ownership attitude and customer centric response to all assigned tasks – Intermediate. - Demonstrated good organizational skills with the ability to prioritize and work independently. - Intermediate. - Demonstrated strong written, verbal and interpersonal communication skills including the ability to convey and receive information effectively.Intermediate. - Attention to detail ensuring accuracy –Intermediate. - Analytical Thinking- Intermediate. - Judgment/Decision Making- Intermediate. - Communication- Intermediate. - Negotiation- Intermediate. - Insurance Contract Knowledge- Intermediate. - Principles of Investigation- Intermediate. - Value Determination- Intermediate. - Settlement Techniques- Intermediate. - Medical Knowledge- Intermediate. Note there are duplicates: Communication appears twice? Actually there is "Demonstrated strong written, verbal and interpersonal communication skills..." and later "Communication- Intermediate." Might be duplicate but we keep as given. Now "What is a Must Have?": - One-year bodily injury liability claim handling experience, or one year of liability claim experience, or successful completion of Travelers Claim Representative training program. Now "What is in It for You?" benefits: - Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment. - Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers. - Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays. - Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs. - Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice. Now Compensation Overview: - The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the