Claims - Auto Field Appraiser

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, sustainability initiatives, and inclusive corporate culture.

About the role

This full-time, non-exempt position is responsible for all aspects of the appraisal process for damage including, but not limited to, automobiles, trucks, motor homes, travel trailers, motorcycles, and snowmobiles. A company vehicle is provided.

Responsibilities

• Perform physical and virtual inspections of vehicle damage as part of the claim adjusting process; may handle inspections associated with highly complex claims with minimal oversight.
• Prepare written repair cost estimates, applying Company guidelines and State regulations and exercising independent judgment when warranted.
• Negotiate cost-effective repair figures according to Company guidelines and State regulations.
• Perform timely supplemental inspections of additional damage discovered during the course of repair.
• Demonstrate awareness of and identify fraud indicators.
• Apply knowledge of basic policy coverage.
• Complete field appraisals on an automated appraisal system at the time of inspection or estimate review.
• Determine actual cash values for total loss vehicles.

Requirements

• 3-5 years of related appraisal experience, preferably with an insurance carrier.
• Valid State driver’s license, clear MVR, and Appraisal License.
• Ability to perform work independently within specified limits and authority with minimal oversight.
• Willingness to adapt to new or different changing situations, requirements, or priorities.
• Flexibility with respect to work scheduling issues or changes that may arise unexpectedly due to business needs or demands.
• Ability to negotiate skillfully in difficult situations with both internal and external groups.
• Strong negotiation skills and the ability to deal with conflict and resolve issues promptly and fairly.
• Familiarity with CCC One or another auto estimating system, along with Windows proficiency, Excel, and Word.

Career Development

Through on-the-job experiences, personalized coaching, and robust learning and development programs, we encourage growth and development at every level to help you be successful and fulfilled.

Benefits

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• Paid time off (PTO)
• Company-paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)