Claims Appraiser - Auto Estimatics
About the role
Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. We're moving with urgency to become a Next Gen Good Neighbor, with technology that strengthens human connections and enhances the customer experience. As an employee, you'll spend less time navigating systems and more time applying judgment, empathy, and expertise in the moments that matter most.
Where You'll Work: This is a Remote-Field position in which you will flex between working from home doing virtual estimates and utilizing a mobile office/vehicle for in-person appointments with body shops and customers. This position is located in Lynwood, WA. Competitive candidates should reside within a commutable distance of this territory. Candidates may be asked to work outside of their assigned territory as business needs dictates.
Responsibilities
- Utilizing automated estimating systems to prepare repair estimates
- Providing technical support to claim handlers on vehicle repair issues
- Applying knowledge of market value and other factors affecting reparability issues
- Evaluating bid content and photo documentation, vehicle damage, and causation issues
- Answering inbound calls and making outbound calls to customers and repair shops
- Providing exceptional customer service throughout the claims process, addressing inquiries and concerns promptly and professionally
- May occasionally require interacting with parties who express strong emotions or concerns about ongoing inspections or claim resolutions
Requirements
Employees must successfully complete all required training, including applicable proficiency, licensing exam(s), Motor Vehicle Record (MVR) checks, and background checks required of various state(s). State Farm recently implemented new pre-employment assessments. Candidates that have previously taken an assessment may be asked to participate in additional testing.