Claims Appraiser - Auto Estimatics
State Farm · Baltimore, MD · Today
Administrative$65k–$91k/yrFull-time
Responsibilities
- Utilizing automated estimating systems to prepare repair estimates
- Providing technical support to claim handlers on vehicle repair issues
- Applying knowledge of market value and other factors affecting reparability issues
- Evaluating bid content and photo documentation, vehicle damage, and causation issues
- Answering inbound calls and making outbound calls to customers and repair shops
- Providing exceptional customer service throughout the claims process, addressing inquiries and concerns promptly and professionally
- May occasionally require interacting with parties who express strong emotions or concerns about ongoing inspections or claim resolutions
Qualifications
- Auto collision repair, auto damage estimating, and/or auto insurance appraiser experience
- Excellent customer service, critical thinking, and decision-making skills
- Strong written and verbal communication skills
- Ability to multi-task across technical platforms
- Accountability and Resourcefulness
- Physical agility to allow for stooping, bending, and some physical lifting to adequately evaluate vehicle damage and create repair estimates
- A valid driver’s license is required
Additional Details
- Employees must successfully complete all required training, including applicable proficiency, licensing exam(s), Motor Vehicle Record (MVR) checks, and background checks required of various state(s).
- State Farm recently implemented new pre-employment assessments. Candidates that have previously taken an assessment may be asked to participate in additional testing.
- Potential starting salary range: $64,965.62 - $91,000 annually
- Starting salary will be based on skills, background, and experience
- Potential yearly incentive pay up to 15% of base salary