Claims Assistant - Workers Compensation (Remote)

About the role

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work‑life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces, National Top Companies, Certified as a Great Place to Work®, and Fortune Best Workplaces in Financial Services & Insurance.

Primary Purpose of the Role

To provide support to the claims staff and to perform other office tasks depending on the client program.

Essential Responsibilities

• Set up and enter new claims into the claims management system.
• Input and review notes/diaries in the claims management system as instructed.
• Process payments.
• Process mail; handle filing, faxing, and photocopying.
• Review, prepare, create, and/or send letters, reports, and forms.
• Answer and initiate telephone calls, set up medical appointments, and provide customer service as required.
• Complete other activities/projects as assigned, including preparation and distribution of computer reports.
• Perform other duties as assigned and support the organization’s quality program(s).

Qualifications

• Education: High School Diploma or GED required; Bachelor’s degree preferred; professional certification as applicable to line of business preferred.
• Experience: Six (6) months of clerical or customer service experience, or an equivalent combination of education and experience.

Work Environment Requirements

• Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work‑related stress; ability to manage multiple priorities and meet deadlines.
• Physical: Ability to perform computer keyboarding.
• Auditory/Visual: Ability to hear, see, and speak effectively.

Benefits

• Flexible work schedule.
• Referral incentive program.
• Opportunity to work in an agile environment.
• Career development and promotional growth opportunities.
• Comprehensive benefits package including medical, dental, vision, and 401(k) starting on day one.

Sedgwick is an Equal Opportunity Employer and a Drug‑Free Workplace, committed to building a diverse, equitable, and inclusive workplace.