Claims and Risk Manager

About the role

The Claims & Risk Manager is responsible for leading NorthStar Energy Solutions' incident-to-claim lifecycle, working directly with the Safety and Regional Risk teams to assess, manage, and influence claim outcomes. This role applies adjuster-level expertise to evaluate incident severity, determine exposure, and ensure all claims are supported by accurate, thorough, and defensible documentation.

What You'll Do

• Lead the evaluation of incidents from initial report through claim submission, applying professional judgment to assess liability, severity, and exposure.
• Partner directly with Safety and Regional Risk teams to ensure incidents are properly investigated, documented, and positioned to support favorable claim outcomes.
• Review and validate all incident and claim documentation for accuracy, completeness, and defensibility prior to submission.
• Identify gaps, inconsistencies, and risk factors in reporting; work with field teams to resolve deficiencies and strengthen claim quality.
• Oversee timely reporting and submission of claims to carriers and TPAs in accordance with policy requirements and deadlines.
• Monitor active claims for escalation indicators, high-exposure risks, and trends; provide insight and recommendations to Regional Risk leadership.
• Participate in claim reviews, strategy discussions, and audits, contributing analysis and documentation to support claim outcomes.
• Drive continuous improvement in incident reporting processes, documentation standards, and risk controls to reduce claim frequency and severity.

Job Requirements

• 3+ years of claims handling, insurance adjusting, or risk management experience required. Adjuster experience strongly preferred (carrier, TPA, or self-insured environment).
• Strong understanding of liability determination, claims lifecycle, and insurance practices.
• Prioritize assessing risk exposure and influencing claim outcomes through investigation and documentation.
• Show strong analytical, investigative, and decision-making skills.
• Highlight high attention to detail with a focus on accuracy and defensibility.
• Proficiency in Microsoft Excel and claims/document management systems.
• Able to communicate effectively with others, including coordinating across field teams, leadership, and external partners.

Skills Requirements

• Possess critical thinking skills.
• Able to effectively communicate with others.
• Able to communicate in writing.

Preferred Qualifications

• Bachelor’s degree in Risk Management, Business, Safety, or related field preferred.
• Experience supporting or partnering with Safety teams in high-risk industries (construction, utilities, energy) preferred.

What You'll Get

• 401(k) with immediate matching and vesting.
• Comprehensive benefits packages; Medical, Dental, Vision.
• Your choice of PPO, HSA, FSA.
• Short term and long term benefits.
• Employee discounts on consumer goods.

Equal Opportunity Employer

We are an Equal Opportunity Employer, including disability and protected veteran status. We prohibit all types of discrimination and are committed to providing access and equal opportunity for individuals with disabilities. For additional information or if reasonable accommodation is needed to participate in the job application, interview, or hiring processes or to perform the essential functions of a position, please contact us the Company’s Human Resources department.