Risk and Claims Manager

About the role

The Risk and Claims Manager oversees and facilitates all property, casualty, general liability, and worker's compensation claims processing, and proactively identifies risk exposures and initiates/updates company policies and practices to mitigate those risks.

Responsibilities

• Oversee the proper reporting of all claims to the appropriate insurance carriers and/or owners
• Oversee and manage workers' compensation program and claims, including proper OSHA incident reporting
• Notify properties of changes in insurance carriers, procedures and Workers Comp medical facilities
• Oversee and manage the Safety program including all monthly education, property and equipment inspections
• Maintain and keep current the Safety Manual and related Safety required documents
• Collaborate with Operations Dept. on new safety program rollouts
• Develop and implement loss control programs and procedures in collaboration with Operations Dept.
• Maintain and keep current the Insurance Carrier, Broker, Owner information for fee-managed properties
• Ensure that claims files and records are maintained and saved
• Assist adjusters with claim investigations, all insurance lines
• Act as a liaison between properties, adjusters, and insurance companies
• Collaborate with the Legal department in defense of legal claims
• Coordinate the collection of documents and records for response to litigation
• Provide quarterly wage reporting to Lockton for estimated variance in Workers' Comp premium for budgeting purposes
• Complete annual insurance applications and coordinate the collection of necessary information for annual insurance renewals
• Review contracts and agreements as needed
• Notify carriers and brokers of any property additions or deletions
• Manage vendor insurance credentialing program in collaboration with Operations and Accounting Depts.
• Ensure completion and distribution of annual OSHA 300 reporting
• Stay abreast of all State, Federal, and OSHA regulations to ensure company compliance
• Comply with all company policies and procedures as outlined in the Safety Manual
• Mentor, train and develop Risk Management team to further their career goals
• Monitor the completion of property inspection reports via validation reporting
• Assist with special projects as needed as directed by the General Counsel

Qualifications

• Bachelor's degree in Business or related discipline preferred, or equivalent relevant work & education
• 5+ years of property/workers compensation insurance claims management experience
• 2+ years supervisory experience
• Professional presentation and communication skills, verbal and written
• Ability to communicate effectively with all levels of personnel, including C-Suite
• Average proficiency in Microsoft Office, Excel, and Word
• Excellent organizational, planning, analytical and problem-solving skills

Preferred qualifications

• YARDI/Vendor Shield experience a plus
• Prior experience in multi-family property management environment a plus
• RMIS experience a plus
• Public speaking skills a plus (to give presentations/webinars for risk/safety training)
• ARM certification preferred

Benefits

• Competitive pay for the market
• Monthly bonus opportunities for all site associates
• 30% associate rent discount
• Medical, Dental & Vision benefits the 1st of the month following 30 days of full-time employment
• Company-provided life insurance, short term and long term disability coverage
• Flexible Spending accounts
• 401(k) eligibility after 90 days, with 4% Highmark match
• Professional Certification & Tuition reimbursement
• Vacation, Sick and Personal Time off available to use after 90 days
• 10 paid holidays
• Paid parental leave

Physical requirements

• Occasional walking of properties for risk audit purposes
• Travel by automobile or airplane
• Frequent writing and typing on computer, utilize copier
• Occasional lifting of file boxes, up to 25 lbs.
• Must have normal range of speech, vision and hearing