Risk and Claims Manager

Responsibilities

• Responsible for the overall planning, development, direction, and administration of claims handling
• Manage the claims team to ensure claims are progressing appropriately and in a timely manner
• Provide technical guidance and direction to team members
• Offer expert advice to team members on complex claim file management and extend settlement authority following comprehensive reviews
• Submit recommendations to Assistant General Counsel for Claims and Litigation on cases exceeding personal authority
• Review complex and high-exposure claims, provide expert guidance on resolution strategies, and exercise settlement authority within approved limits
• Present recommendations to the Assistant General Counsel – Claims & Litigation for matters exceeding assigned authority
• Support business continuity and catastrophe response planning for large-scale or catastrophic loss events, including coordination with TPAs and consulting experts
• Analyze historical claim data and trends, both company and industry-wide, to develop and present actionable risk-reduction recommendations to leadership
• Utilize databases and dashboards to evaluate trends in the claims handling process and opportunities for improvement
• Affiliate with the development and recommendation for implementation of loss control policies and procedures
• Partner with corporate and regional safety, operations, and HR teams to design, implement, and measure loss-control programs, safety policies, training, and corrective actions
• Monitor the safety databases for opportunities to improve data collection and workflow and work with IT team to address performance issues with databases
• Perform other duties as assigned

Requirements

• Exceptional customer service skills to be able to communicate effectively and professionally
• Strong analytical and reporting skills
• Proven leadership, development, and team management skills
• Excellent organizational and time management skills with strong attention to detail
• Proficiency in using databases such as Power-BI
• 10 years of experience in commercial auto property damage and bodily injury claims
• A minimum of 5 years direct claim team management experience
• Substantial experience with insurance principles, practices, and terminology of loss reduction and loss control, as well as claims management, claims adjusting, reserving, and subrogation
• Bachelor’s degree in Business Administration, Risk Management and Insurance, Finance, or a related field

Skills & Abilities

• Exceptional customer service skills to be able to communicate effectively and professionally
• Strong analytical and reporting skills
• Proven leadership, development, and team management skills
• Excellent organizational and time management skills with strong attention to detail
• Proficiency in using databases such as Power-BI

Physical Requirements

• In a regular workday: Occasionally lifting/carrying a max of 10 lbs, Rarely pushing/pulling a max of 10 lbs, Rarely working outside, Continuously sitting, Rarely standing/walking

Additional Working Conditions/Aspects

• Ability to travel between offices, as required
• Ability to work flexible hours; expected to work nights and weekends as needed
• Ability to work overtime, weekends, and/or holidays
• Legally eligible to work in the United States
• Must successfully complete pre-employment testing
• Must be able to read and speak the English language