Claims Analyst I

About the role

The Office of the Indiana Attorney General (OAG) seeks to serve the best interests of the State and all Hoosiers. OAG employees are known for their commitment to excellence and service. If you share this determination, we invite you to join over 400 dedicated professionals.

Role Overview/Position Summary

Claim Analyst 1 reviews unclaimed property claims to determine approval, denial, or further action. Key duties include verifying claim authenticity, gathering necessary documentation, and advising claimants.

Responsibilities

• Determine claim documentation requirements and verify authenticity of documents
• Identify potential fraud using fraud training and databases like Accurint/IDI Core
• Verify claim validity and ownership
• Elicit missing information from claimants
• Review claims for discrepancies and approve/deny based on law and policy
• Collaborate with supervisors on complex claims
• Create detailed records in the Unclaimed Property database
• Communicate with claimants via various means
• Assist with event representation

Requirements

• Bachelor’s or Associate degree preferred or equivalent job-related experience
• Critical thinking and problem-solving skills
• Critical eye for detail and accuracy
• Ability to explain complex concepts simply
• Analytical skills and self-motivation
• Effective communication skills
• Proficiency in MS Office Suite, especially Excel, Word, and Outlook

Qualifications

• Fluency in MS Office Suite, particularly Excel, Word, and Outlook
• Knowledge of Indiana Unclaimed Property statute and reporting requirements
• Experience with Accurint/IDI Core and other databases
• Understanding of state and federal laws, regulations, and policies
• Ability to work independently and manage multiple tasks
• Experience working in a team environment

Benefits

The State of Indiana offers a comprehensive benefits package including:

• Medical, dental, and vision plans
• Health savings account
• Deferred compensation account with employer match
• Two fully-funded pension plans
• Life insurance
• Employee assistance program
• Paid vacation, personal, and sick time
• Competitive leave policies
• 12 paid holidays, 14 on election years
• New Parent Leave
• Public Service Loan Forgiveness Program eligibility

More information on State of Indiana Benefits can be found at this link.