Claims Analyst I

Louisiana-Pacific Corporation (LP Building Solutions) is a leading provider of high-performance building solutions that meet the demands of builders, remodelers, and homeowners worldwide. We manufacture engineered wood building products that include an extensive offering of innovative and dependable building materials and accessories. LP’s values-driven culture creates an environment where talented and hardworking people thrive in an ethical, inclusive, challenging, and rewarding place to work. Since our founding in 1972, we’ve developed careers and provided advancement opportunities in the building products industry. Headquartered in Nashville, Tennessee, LP operates more than 20 facilities across North and South America. For more information, visit LPCorp.com. Job Purpose Interact effectively with LP customers to provide superior warranty administration and technical services. Ensure that all warranty claims are handled in a consistent, timely, and structured manner while maintaining all claims data for the accurate analysis and reporting of product performance trends. Deliver expert technical advice on the proper application and installation of LP products. We’d love to meet you if... … you’re energized by big challenges and creating a plan to meet the challenge … you enjoy working with others to deliver great work … you’re innovative and looking for a values-driven, positive culture and environment In This Position You Will Have The Opportunity To Facilitate claims and their resolution in a manner exhibiting excellent customer service for the customerAnswer in-coming calls and assist claimants, distributors, retailers, contractors, architects, code officials, and homeowners with their concernsMaintain and dispense technical knowledge of manufacturing methods, quality procedures, industry and company installation requirements, and all other information needed to effectively handle technical and warranty issuesInitiate inspection process, interpret inspection reports, investigate repair options, and negotiate a fair resolution for the claimPrepare and submit detailed reports that include photographs and repair cost calculations using the National Construction Estimator or RSMeansProvide guidance and assistance to third party inspectors and LP personel as related to the inspection proceduresDevelop, document, and maintain assigned standard operating procedures including interactive technical libraries and data systemsComplete on-site inspections as requiredCommunicate with customers on claim status, investigation updates, and claim resolutionsUpdate and maintain the CLAIMS System with all relevant claim informationCompile and validate claim resolution payments through check, credit, or EFT processingProvide technical knowledge to Corporate Legal department in the resolution of litigious claimsUpdate LP Quality, Manufacturing, Sales, & Marketing on product performance issues and customer concernsOccasional travel may be required What do I need to be successful? Qualifications: Skills, Knowledge, Ability Demonstrated knowledge of claims processing. Knowledge of construction industry, transportation, and logistics. Strong math skills.Skill in claim negotiation and settlement Good critical thinking skills Ability to remain objective Good communication and interpersonal skills Ability to use a computer and supporting software Experience 3+ years of general office experienceExperience with a forest products or manufacturing industry desirableExperience in a customer service environment and working with customers to resolve complex issuesExperience in general building constructionAny equivalent combination of education and experience that demonstrates the ability to perform the key responsibilities of this position Education Bachelor’s degree, or a combination of education and experience that demonstrates the capability to perform the key responsibilities of this position Work Environment Home Office LP offers competitive salaries and comprehensive benefits and programs including health and welfare benefits, 401(k) program, career mobility, tuition reimbursement, volunteer opportunities, profit sharing and more.