Claims Analyst I

Overview

The Cargo Claims Analyst is responsible for processing freight claims. This position requires a thorough understanding of the company terms, insurance policies, customer contracts, and the legal landscape of the logistics industry.

Responsibilities

• File and manage subrogation claim against our carriers and agents, and understand their liability across multiple situations
• Interface with our insurers and operators to ensure that adequate coverage is in place to protect the interests of the organization
• Understand different customer contracts and AIT's liability across multiple situations
• Process claims accurately and in a timely manner to enhance the customer experience
• Obtain missing documentation from the correct parties so that claims may be processed
• Other duties and responsibilities will be assigned as business demands deem necessary

Qualifications

• A team player who works well with others – being respectful to our teammates is a Core Value!
• A strong work ethic with an appreciation for ownership, independence, accountability, and autonomy in your role
• Growth mindset – being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently
• Customer service focus – we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture!

Skills

• High School degree or equivalent experience
• 0-3 years of experience in freight claims or collections
• Knowledgeable in AS400
• Microsoft Office experience including Outlook, Excel, and Word

Pay

The wage range for this position is $19.90-$28.10 and may vary based on geography as well as relative knowledge, skills, abilities, and experience.

Benefits

• Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement
• Up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually

About AIT Worldwide

AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT's flexible business model customizes door-to-door deliveries via sea, air, ground and rail—on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT's full-service options also include customs clearance, warehouse management and white glove services.