Claims Advocate

Description Summary

As a Claims Advocate, you'll serve as a trusted partner to clients, guiding them through the claims process and collaborating with sales teams and insurance carriers to ensure efficient, successful claim resolutions. Full-time, on-site position, Monday through Friday | 8am - 4:30 | Please note that this role may appear under a similar title on some of our recruiting platforms.

Key Responsibilities

• Determine appropriate coverage and open claims accordingly.
• Monitor claim activity through resolution and advocate for fair, timely outcomes.
• Respond promptly to client and internal claims inquiries.
• Manage high-priority claims and provide regular updates to clients and account teams.
• Maintain loss runs, open claim reviews, and accurate claim documentation.
• Communicate with carriers to resolve service issues and strengthen partnerships.
• Attend safety and loss control meetings and collaborate on client presentations.

Position Requirements

• Active Property & Casualty (P&C) License required.
• CIC, claims designation, or willingness to obtain preferred.
• 2+ years of commercial insurance and/or commercial claims experience (agency or carrier side).
• 3+ years of customer service experience.
• Knowledge of commercial insurance policies, coverage forms, and the claims process.
• Ability to analyze commercial claims, data, and reports to identify trends and issues.
• Maintain current knowledge of insurance products, regulations, and industry best practices.
• Build and maintain strong carrier relationships.
• Collaborative team player with the ability to work effectively across departments.
• Strong customer service, organization, and attention to detail.

About the Organization

Dimond Bros. Insurance, LLC has been in the business of helping people like you find insurance solutions for individuals, businesses, and government entities for over 150 years. Founded in 1867 by Albert Dimond in Arcola, Illinois, our small agency of just two employees has grown to be one of the largest independent insurance agencies with locations in Illinois, Indiana, South Carolina, and Wisconsin. Our great people make Dimond Bros. a great place to work!

EEO Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.