Claims Administrative Support - Richardson, TX

Responsibilities

• Process incoming and outgoing mail related to claims and billing operations.
• Research and pay out claims, prepare reports, and manage credit‑card reconciliation with a strong emphasis on accuracy and financial controls.
• Process weekly billing files, resolve credit and charge disputes, confirm plan setups, handle customer reimbursements, and file vendor incident reports.
• Research parts and replacement costs, order necessary parts and replacements, maintain service‑location data and maps, and enter or update temporary specialty policies as required.
• Compile, validate, and analyze operational and financial data to identify trends, cost drivers, service gaps, and process‑improvement opportunities.
• Generate recurring and ad‑hoc reports, maintain reporting dashboards, ensure data integrity across systems, and provide insights that support leadership decision‑making and operational strategy.
• Translate data into clear, actionable recommendations and proactively identify opportunities to enhance efficiency and performance.
• Support cross‑functional teams with reporting, billing, and client‑service tasks, including forecasting, workload analysis, and capacity planning.
• Participate in projects, documentation, and other objectives as assigned.

Minimum Qualifications

• High School Diploma or equivalency required.
• 1–2 years of customer service or administrative experience.
• Experience in a similar industry or in an office environment performing clerical duties is preferred.

Skills & Competencies

• Strong interpersonal, customer‑service, and communication skills.
• Self‑motivated with a proactive, problem‑solving mindset.
• Proficient in Excel, Outlook, and Salesforce.
• Critical thinking and analytical abilities.
• Highly organized with strong attention to detail and the ability to multitask.
• Strong analytical and data‑interpretation skills; ability to translate complex datasets into actionable insights.
• Proficiency with reporting tools and data‑management platforms to support operational and financial analysis.
• Ability to identify trends, monitor key performance indicators, and make data‑driven recommendations for process improvements.

Benefits

• Medical, dental, vision, and life insurance.
• Company‑paid short‑ and long‑term disability.
• 401(k) retirement plan.
• Tuition assistance and additional perks.