Claims Administrative Support

Responsibilities

• Process incoming and outgoing mail related to claims and billing operations
• Research and pay out claims
• Prepare reports (including monthly summaries and ad-hoc analyses)
• Manage credit card reconciliation and monitor recovery reports
• Process weekly billing files and ensure accurate data entry
• Investigate and resolve credit or charge disputes
• Confirm plan setups
• Handle customer reimbursements
• File and track vendor incident reports
• Research parts and replacement costs; order necessary parts and replacements
• Maintain service location data and maps
• Enter and update temporary specialty policies as required
• Compile, validate, and analyze operational and financial data to identify trends, cost drivers, service gaps, and process improvement opportunities
• Generate recurring and ad hoc reports
• Maintain reporting dashboards
• Ensure data integrity across systems
• Provide insights that support leadership decision-making and operational strategy
• Translate data into clear, actionable recommendations
• Proactively identify opportunities to enhance efficiency and performance
• Support forecasting, workload analysis, and capacity planning efforts
• Partner with cross-functional teams to translate reporting insights into operational enhancements
• Provide general administrative support and respond to internal and client inquiries
• Maintain accurate and up-to-date internal records and documentation
• Support cross-functional teams with reporting, billing, and client service tasks
• Participate in any projects, reports, documentation, tasks or objectives assigned

Minimum Qualifications

• High School Diploma or equivalency
• 1-2 years of customer service/administrative experience (experience in a similar industry or office environment performing cl