Claims Administrative Support

Responsibilities

• Processing mail, researching and paying out claims, preparing reports, and managing credit card reconciliation with a strong emphasis on accuracy and financial controls.
• Processing weekly billing files, resolving credit and charge disputes, confirming plan setups, handling customer reimbursements, and filing vendor incident reports.
• Researching parts and replacement costs, ordering necessary parts and replacements, maintaining service location data and maps, and entering and updating temporary specialty policies as required.
• Supporting data analytics and reporting initiatives: compiling, validating, and analyzing operational and financial data to identify trends, cost drivers, service gaps, and process improvement opportunities.
• Generating recurring and ad‑hoc reports, maintaining reporting dashboards, ensuring data integrity across systems, and providing insights to support leadership decision‑making and operational strategy.
• Translating data into clear, actionable recommendations and proactively identifying opportunities to enhance efficiency and performance.

Minimum Qualifications

• High School Diploma or equivalency.
• 1–2 years of customer service/administrative experience; experience in a similar industry or office environment performing clerical duties is preferred.

Primary Job Functions

• Process incoming and outgoing mail related to claims and billing operations.
• Prepare and maintain regular reports, including monthly summaries and ad‑hoc analyses.
• Manage credit card reconciliation and monitor recovery reports.
• Process weekly billing files and ensure accurate data entry.
• Investigate and resolve credit or charge disputes.
• Research and process customer claims and reimbursements, ensuring policy compliance.
• File and track vendor incident reports as needed.
• Provide general administrative support and respond to internal and client inquiries.
• Maintain accurate and up‑to‑date internal records and documentation.
• Support cross‑functional teams with reporting, billing, and client service tasks.
• Research parts and replacement costs; order necessary parts and replacements.
• Maintain servicer location data and maps.
• Enter and update temporary specialty policies as required.
• Compile, validate, and analyze operational and financial data to identify trends, cost drivers, and service opportunities.
• Develop and maintain recurring dashboards and performance reports for leadership review.
• Generate ad‑hoc reporting to support business decisions, audits, and strategic initiatives.
• Monitor key performance indicators related to claims, billing, reimbursements, and vendor performance.
• Ensure data accuracy and integrity across internal systems and reporting tools.
• Identify process gaps through data analysis and provide actionable recommendations for improvement.
• Partner with cross‑functional teams to translate reporting insights into operational enhancements.
• Support forecasting, workload analysis, and capacity planning efforts as needed.
• Participate in projects, reports, documentation, tasks or objectives assigned.

Skills & Competencies

• Strong interpersonal, customer service, and communication skills.
• Self‑motivated with a proactive, problem‑solving mindset.
• Proficient in Excel, Outlook, and Salesforce.
• Critical thinking and analytical skills.
• Highly organized with strong attention to detail and ability to multitask.
• Strong analytical and data interpretation skills, with the ability to translate complex datasets into actionable insights.
• Proficiency in reporting tools and Excel or other data‑management platforms to support operational and financial analysis.
• Ability to identify trends, monitor key performance indicators, and make data‑driven recommendations for process improvements.

Benefits

Full benefit package including medical, dental, life, vision, company‑paid short/long‑term disability, 401(k), tuition assistance and more.