Claims Administrative Support

Job Summary

The Claims Administrative Support role plays a critical part in the overall claims process. This is a full-time, hourly, in-office position based in either Richardson, TX or Jacksonville, FL.

Minimum Qualifications

• Education: High School diploma or equivalency
• Experience: Proven customer support experience or experience as a client service representative
• Licensure, Certification, and/or Registration: N/A
• Supervision Exercised: N/A
• Typical Positions Supervised: N/A

Primary Job Functions

• Manage high volume of incoming emails/calls
• Identify and assess customer’s/repair facilities’ needs to achieve satisfaction
• Build sustainable relationships and trust with repair facility/customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using appropriate methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer/repair facility interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Go the extra mile to engage customers and repair facilities.

Periodic Job Functions

• Participate in any projects, reports, documentation, tasks or objectives assigned

Skills & Competencies Required

• Spanish fluency/Bilingual (a plus)
• Intermediate knowledge of Windows-based computer programs
• Exceptional customer service and communication skills
• Strong phone contact handling skills and active listening
• Customer Orientation and ability to adapt/respond to different types of characters
• Strong multi-tasking, prioritization, and time management skills