Claims Adjuster Trainee

Progressive is dedicated to helping employees move forward and live fully in their careers. As a claims adjuster trainee you will learn how to help customers get back on the road after an accident, building relationships over the phone in a fast‑paced environment while managing the full claims process from start to finish. You will receive in‑depth training on property‑damage insurance contracts, ongoing coaching, and the support of a collaborative team.

Duties & Responsibilities (upon completion of training)

• Determine coverage
• Determine liability (who’s at fault for the damages)
• Interview customers, claimants, and witnesses
• Partner with appraisers/estimators to manage vehicle repairs
• Negotiate with customers and other insurance carriers and resolve claims

Minimum Qualifications

• Three years of work experience OR Bachelor’s degree OR Two years work experience and an associate degree

Schedule

Licensing (weeks 1‑3) – Monday‑Friday 9:00 am‑6:00 pm
Claims Ownership (weeks 4‑6) – Monday‑Friday 8:30 am‑5:30 pm
Onboarding – Monday‑Friday 9:00 am‑6:00 pm
After onboarding the schedule remains Monday‑Friday 9:00 am‑6:00 pm, depending on business need.

Location

You must reside within 60 miles of one of Progressive’s claims offices:

• Charlotte – 6701 Carmel Rd, Charlotte, NC 28226
• Raleigh – 1616 E Millbrook Rd, Suite 300, Raleigh, NC 27609
• Wilmington – 1985 Eastwood Rd, Suite 200, Wilmington, NC 28403

Licensing

This role requires adjusters to take and pass a licensing exam in order to secure licensing to adjust claims on behalf of Progressive.

Compensation

Base salary $54,000‑$57,500 per year, based on experience. Gainshare annual cash incentive payment up to 16 % of eligible earnings based on company performance.

Benefits

• 401(k) with dollar‑for‑dollar company match up to 6 %
• Medical, dental & vision, including free preventative care
• Wellness & mental health programs
• Health‑care flexible spending accounts, health savings accounts, & life insurance
• Paid time off, including volunteer time off
• Paid & unpaid sick leave, short & long‑term disability
• Parental & family leave; military leave & pay
• Diverse, inclusive & welcoming culture with Employee Resource Groups
• Career development & tuition assistance

Physical Requirements / Working Conditions

The role is performed in an office or work‑from‑home environment using typical office equipment (computer, phone, keyboard, mouse, monitor). Tasks include prolonged sitting, repetitive use of the upper extremities, and occasional lifting of laptop equipment, files or personal belongings weighing 10 lb or less. High‑speed internet access is required for remote work, at the employee’s expense unless otherwise required by law. Reasonable accommodations may be made for qualified individuals with disabilities.