Claims Adjuster Trainee
About the role
As a claims adjuster trainee, you'll learn how to help customers get back on the road after an accident. This is not a field position, which means you'll be building relationships with customers over the phone. In a fast-paced environment, you'll learn how to resolve a full case load of claims efficiently while managing the claims process from start to finish. You'll have the support of a collaborative team and ongoing coaching from leaders. We'll also teach you the insurance stuff – providing in-depth training on property damage and insurance contracts so you can confidently and independently adjust claims.
Work location & schedule
This is a hybrid role. You must reside within a commutable distance of Progressive's Fayetteville Claims office at 438 Millsap Rd Suite 202, Fayetteville, AR 72703. You'll work in-office two days selected by local leadership and choose where to work the other three days for 12 months. After that, in-office days will vary based on business need. You're welcome to work in the office more often if you prefer.
Training Schedule: Monday - Friday 8:30 AM – 5:30 PM
Onboarding Training Schedule: Monday - Friday 8:00 AM – 5:00 PM
Work Schedule: Monday - Friday 9:00 AM – 6:00 PM
Responsibilities
Upon completion of training, duties include:
- Determine coverage
- Determine liability (who's at fault for the damages)
- Interview customers, claimants, and witnesses
- Partner with appraisers/estimators to manage vehicle repairs
- Negotiate with customers and other insurance carriers and resolve claims
Qualifications
Minimum Qualifications:
- Three years of work experience OR
- Bachelor's degree OR
- Two years work experience and an associate degree
Compensation
- Once training is completed (including passing necessary testing), salary: $54,000 – $57,500/year. During training, paid at an hourly rate based on your annual salary.
- Gainshare annual cash incentive up to 16% of eligible earnings based on company performance.
Benefits
- 401(k) with dollar-for-dollar company match up to 6%
- Medical, dental & vision, including free preventative care
- Wellness & mental health programs
- Health care flexible spending accounts, health savings accounts, & life insurance
- Paid time off, including volunteer time off
- Paid & unpaid sick leave where applicable, as well as short & long-term disability
- Parental & family leave; military leave & pay
- Diverse, inclusive & welcoming culture with Employee Resource Groups
- Career development & tuition assistance