Claims Adjuster Trainee

About the role

As a claims adjuster trainee, you’ll learn how to help customers get back on the road after an accident. This is not a field position, which means you’ll be building relationships with customers over the phone. In a fast-paced environment, you’ll learn how to resolve a full case load of claims efficiently while managing the claims process from start to finish. You’ll have the support of a collaborative team and ongoing coaching from leaders. We’ll also teach you the insurance stuff—providing in-depth training on property damage and insurance contracts so you can confidently and independently adjust claims.

Hybrid work arrangement

This is a hybrid role, which means you’ll work in-office two days that are selected by local leadership and choose where you want to work the other three days, whether that’s at home or in the office, for a period of 12 months. After that period, the days you’ll be expected to report to an office for important meetings, training, and collaboration will vary based on business need. In this hybrid work environment, you’ll be supported by your leaders and tenured colleagues to develop relationships, establish connections, and share practices that are important to your development. If you prefer an in-office environment, you’re welcome to work in the office as often as you would like.

You must reside within 20 miles of Progressive's Malvern Claims office at 40 General Warren Blvd., Suite 110, Malvern, PA 19355.

Responsibilities

• Determine coverage
• Determine liability (who’s at fault for the damages)
• Interview customers, claimants, and witnesses
• Partner with appraisers/estimators to manage vehicle repairs
• Negotiate with customers and other insurance carriers and resolve claims

Must-have Qualifications

• Three years of work experience
• OR Bachelor’s degree
• OR Two years work experience and an associate degree

Training schedule

The training period is 13 weeks in length. For the first three weeks, the schedule will be Monday through Friday, 8:30 a.m. – 5:30 p.m. Starting in week four, the schedule will be Monday through Friday, 8:00 a.m. – 5:00 p.m. After training, the schedule will be Monday through Friday between the hours of 8:00 a.m. – 6:00 p.m.

Location

Malvern, PA. You must reside within 20 miles of Progressive's Malvern Claims office at 40 General Warren Blvd., Suite 110, Malvern, PA 19355.

Pay

$59,500 – $63,500/year

Gainshare annual cash incentive payment up to 16% of your eligible earnings based on company performance

Benefits

• 401(k) with dollar-for-dollar company match up to 6%
• Medical, dental & vision, including free preventative care
• Wellness & mental health programs
• Health care flexible spending accounts, health savings accounts, & life insurance
• Paid time off, including volunteer time off
• Paid & unpaid sick leave where applicable, as well as short & long-term disability
• Parental & family leave; military leave & pay
• Diverse, inclusive & welcoming culture with Employee Resource Groups
• Career development & tuition assistance