Claims Adjuster Trainee

About the role

As a claims adjuster trainee, you’ll learn how to help customers get back on the road after an accident. This is not a field position, which means you’ll be building relationships with customers over the phone. In a fast-paced environment, you’ll learn to resolve a full case load of claims efficiently while managing the claims process from start to finish. You’ll have the support of a collaborative team and ongoing coaching from leaders. We’ll also teach you the insurance stuff—providing in-depth training on property damage and insurance contracts so you can confidently and independently adjust claims.

Work environment

This is a hybrid role. For the first 12 months you’ll work in-office two days selected by local leadership and choose where you want to work the other three days, whether at home or in the office. After that period, the days you’ll be expected to report to an office for important meetings, training, and collaboration will vary based on business need. If you prefer an in-office environment, you’re welcome to work in the office as often as you would like.

Responsibilities

• Determine coverage
• Determine liability (who’s at fault for the damages)
• Interview customers, claimants, and witnesses
• Partner with appraisers/estimators to manage vehicle repairs
• Negotiate with customers and other insurance carriers and resolve claims

Must-have qualifications

• Three years of work experience or
• Bachelor’s degree or
• Two years work experience and an associate degree

Schedule

Monday–Friday, 8 am–5 pm for the first 3 weeks during training, then Monday–Friday 8 am–5 pm or 9 am–6 pm, depending on business need.

Location

4700 Maccorkle Ave SE, Suite 201, Charleston, WV 25304

Pay

Upon completion of training and passing any necessary testing requirements, annual salary is $54,000–$57,500. During training you’ll be paid hourly based on your annual salary. You may also be eligible for an annual gainshare cash incentive payment up to 16% of eligible earnings based on company performance.

Benefits

• 401(k) with dollar-for-dollar company match up to 6%
• Medical, dental & vision, including free preventative care
• Wellness & mental health programs
• Health care flexible spending accounts, health savings accounts, & life insurance
• Paid time off, including volunteer time off
• Paid & unpaid sick leave where applicable, as well as short & long-term disability
• Parental & family leave; military leave & pay
• Diverse, inclusive & welcoming culture with Employee Resource Groups
• Career development & tuition assistance