Claims Adjuster

About the role

Puget Sound Energy is seeking a Claims Adjuster to join their Legal team. This position involves investigating incidents involving property damages to third parties and resolving claims against PSE. The role requires a strong understanding of the civil justice system, insurance claims adjusting, and the ability to work in high-stress conditions.

Responsibilities

• Reviews various internal and external documents, investigates incidents, evaluates liability, and analyzes damages.
• Travels throughout PSE's service territory for emergency incident responses, meets with stakeholders as needed, and conducts onsite investigations.
• Examines, verifies, and approves invoices for timely payments.
• Excellent time management and organization to adhere to deadlines.
• Performs thorough investigation of incidents involving property damages to PSE facilities as well as all third party property damage claims.
• Establishes contact with third-party claimants, attorneys, and customers to resolve claims against PSE.
• Settlement negotiations on third party claims as well as collection of payments to PSE.
• Represents Puget Sound Energy in Court.
• Testifies on behalf of Puget Sound Energy in Court proceedings.
• May be required to file and effect collection of damage claims as well as defend PSE in small claims court.
• Attends meetings at various locations in Puget Sound Service service territory.
• Provides litigation support to attorneys.
• Enters required damage-claim billing information in cross-functional systems.
• Adheres to strict deadlines.
• Able to work extended hours as needed and participate in a 24/7 emergency on-call rotation.
• Performs other duties as assigned.

Requirements

• 4-5 plus years experience in utility operations or claims adjusting.
• Familiarity with civil justice system.
• Knowledge of insurance (specifically casualty claims adjusting).
• High level of interpersonal skills (verbal and written), including technical writing.
• Ability to effectively interact with senior management and Union leadership.
• Computer skills, including Microsoft Word and Excel.
• Demonstrated ability to work effectively in high-stress conditions and ability to resolve conflict.
• Must be highly motivated, disciplined, and a self-starter.
• Knowledge of tort and civil law.
• Working knowledge of company’s operating tariffs, Washington State statutes and administrative regulations.

Qualifications

• Bachelor's degree (BA/BS).
• AIC, ARM, or CPCU designation and/or adjuster’s license.
• Construction knowledge including interpretation of restoration estimates.
• Municipality relations including interpretation service agreements.
• Utility knowledge including gas and electric.
• Understanding of the Dig Law.
• Knowledge of PSE’s tariffs.
• Proficient in SAP.

Benefits

The pay range for this position is $72,700.00 - $103,300.00, and this position is eligible for annual goals based incentive bonuses. PSE offers a suite of benefits to our employees, including medical, dental, vision, basic life, and short- and long-term disability insurance. Additional voluntary options include supplemental life insurance, accidental death and dismemberment insurance, flexible spending accounts for health care and dependent daycare, and an Employee assistance program (EAP). For long term savings, PSE offers a 401(k) investment option and a cash balance retirement plan. Employees will also receive Paid Time Off (PTO) and Paid Holidays throughout the calendar year. Detailed benefit overviews can be found on our Career page - Why Work For Us (pse.com).

Additional Information

Puget Sound Energy is committed to providing equal employment opportunity to all qualified applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, sexual orientation, gender identity, marital status, veteran status or presence of a disability that with or without reasonable accommodation does not prevent performance of the essential functions of the job, or any other category prohibited by local, state or federal law.

To apply for this position, please contact the Human Resources Staffing department at jobs@pse.com or 425-462-3017.