Claims Account Manager, Wholesale

About the role

As a Claims Account Manager - Wholesale, you will be responsible for claim account management functions for customers in our growing Wholesale (Programs, Excess & Surplus) business unit. You will help deliver AXA XL Claims value in the marketplace and manage claims-related service issues for our customers, Third Party Administrators (“TPA”), and key distribution partners.

Responsibilities

• Represent AXA XL externally with brokers, TPAs, and customers, promoting AXA XL’s claims value proposition to distinguish us in the marketplace.
• Participate in marketing and business development activities, including partnership with internal business colleagues to present AXA XL claim capabilities to brokers and prospective customers.
• Complete new account implementations, including account profiles and set-up meetings with new Programs, TPAs, and broker partners to ensure all parties understand their roles and responsibilities.
• Hold client stewardship meetings to address program performance and opportunities for improvement, in collaboration with third-party claims administrators.
• Interact with third-party administrators to develop, implement, and monitor compliance with client-specific instructions and action plans related to claim program performance.
• Manage the claim audit process, including coordinating internal and external resources to conduct audits and leading audit wrap-up meetings.
• Conduct meetings with clients as needed to resolve issues and manage ongoing client relationships.
• Collaborate with the Claims Technical Team on individual losses.
• Provide proactive communication with internal and external stakeholders to deliver optimal claims service.

In this role, you will report to the Head of Wholesale Claims.

Requirements

• Diverse claims background, ideally with multiline experience; proven expertise in handling and/or supervising claims; demonstrated experience negotiating and settling complex claim files.
• Effective analytical skills and sound judgment; ability to take initiative and self-direct.
• Ability to travel (estimated 25%).
• Excellent understanding of Programs as well as Excess & Surplus business.
• Demonstrated experience with Third Party Administrator interactions.
• Operational expertise, familiar with requisite data demands and analytics in support of claims, underwriting, and actuarial groups.
• High dedication to customer service, including professionalism and diplomacy in broker and insured relations.
• Excellent communication skills—verbal and written—as well as collaboration, presentation, and influencing skills.
• Able to communicate effectively with internal and external stakeholders at all levels.
• Ability to work in a fast-paced environment and efficiently juggle numerous concurrent responsibilities.
• Impeccable reputation for ethics, integrity, and the highest standards of professionalism.

Qualifications

Undergraduate degree required; insurance designation(s) (CPCU, AIC, ARM) preferred.

About AXA XL

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. We provide re/insurance solutions with an innovative and flexible approach, partnering with those who move the world forward. Our comprehensive capital platform, data-driven insights, leading technology, and inclusive workspace empower our talent to deliver top client service across property, casualty, professional, financial lines, and specialty business.

Benefits

• Competitive retirement savings plan.
• Health and wellness programs.
• Wide range of learning opportunities to develop professional skills.
• Inclusive culture with five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability, and inclusion, with 20 Chapters globally.
• Robust support for Flexible Working Arrangements.
• Enhanced family-friendly leave benefits.
• Matching Gifts program, Volunteering Leave, and annual Global Day of Giving.

Pay

The U.S. base salary range for this position is USD $139,300–$219,300. Actual pay will be determined based on skills, experience, and location.

Sustainability

Sustainability is integral to AXA XL’s business strategy. Our 2023–26 Sustainability strategy, “Roots of resilience,” focuses on:

• Valuing nature: Protecting and restoring natural ecosystems, increasing biodiversity awareness, and inspiring clients and colleagues to prioritize nature.
• Addressing climate change: Building a net-zero strategy, developing insurance products and services, and advancing thought leadership and investment in climate solutions.
• Integrating ESG: Incorporating ESG considerations into internal processes and practices to build resilience from the roots of our business.