Claims Account Manager, Wholesale

About the role

As a Claims Account Manager – Wholesale, you will be responsible for claim account management functions for customers in our growing Wholesale (Programs, Excess & Surplus) business unit, helping to deliver on AXA XL Claims value in the marketplace and managing claims-related service issues for our customers, Third Party Administrators ("TPA") and key distribution partners.

Responsibilities

• Representing AXA XL externally with brokers, TPA's, and customers promoting AXA XL claims value proposition to help distinguish us in the marketplace.
• Participating in marketing and business development activities, including partnership with internal business colleagues to present AXA XL claim capabilities to brokers and prospective customers.
• Completion of new account implementations including account profiles, and set-up meetings with new Programs, TPA's and broker partners to ensure all parties are aware of their roles and responsibilities for the program.
• Holding client stewardship meetings to address performance of the program and opportunities for improvement, in participation with third-party claims administrators.
• Interaction with the third-party administrator as needed to develop, implement and monitor compliance with the client specific instructions and any action plans related to performance on the claim program.
• Management of the claim audit process, including coordinating the necessary internal and external resources to conduct audits, and leading the audit wrap-up meeting.
• Conduct meetings with clients as necessary to resolve issues and manage the ongoing client relationship.
• Interaction with the Claims Technical Team on individual losses.
• Proactive communication with internal and external stakeholders to deliver optimal claims service.

Requirements

• Diverse claims background, ideally with multiline experience; proven expertise in handling and/or supervising claims; demonstrated experience negotiating and settling complex claim files.
• Possesses effective analytical skills and sound judgment.
• Takes initiative and can self-direct.
• Ability to travel - there is an estimate of 25% travel.
• Excellent understanding of Programs as well as Excess & Surplus business.
• Demonstrated experience with Third Party Administrator interactions.
• Operational expertise, familiar with requisite data demands and analytics in support of claims, underwriting and actuarial groups.
• High dedication to customer service, including professionalism and diplomacy in broker and insured relations.
• Excellent communication skills - verbal and written – as well as collaboration, presentation and influencing skills.
• Able to communicate effectively with internal and external stakeholders at all levels of sophistication.
• Ability to work in a fast-paced environment and efficiently juggle numerous concurrent responsibilities.
• Ethics: has an impeccable reputation for ethics, integrity, and the highest standards of professionalism.
• Undergraduate degree required; insurance designation(s) (CPCU, AIC, ARM) preferred.

Benefits

• Competitive retirement savings plan
• Health and wellness programs
• Wide range of learning opportunities for colleagues to hone their professional skills and to position themselves for the next step of their careers
• Robust support for Flexible Working Arrangements
• Enhanced family-friendly leave benefits
• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe
• Volunteering and charitable giving programs including Matching Gifts program, Volunteering Leave, and annual Global Day of Giving

Pay

The U.S. base salary range for this position is USD $139,300-$219,300. Actual pay will be determined based upon the individual's skills, experience and location.

Schedule

This role reports to the Head of Wholesale Claims and involves an estimated 25% travel.