Claims Account Manager, Wholesale

Essential Responsibilities

• Represent AXA XL externally with brokers, TPA's, and customers to promote AXA XL claims value proposition.
• Participate in marketing and business development activities, collaborating with internal business colleagues to present AXA XL claim capabilities to brokers and prospective customers.
• Complete new account implementations, including account profiles and set-up meetings with new Programs, TPA's, and broker partners to ensure all parties are aware of their roles and responsibilities.
• Hold client stewardship meetings to address performance of the program and opportunities for improvement, working with third-party claims administrators.
• Interact with the third-party administrator as needed to develop, implement, and monitor compliance with client-specific instructions and action plans related to the claim program.
• Manage the claim audit process, coordinating necessary internal and external resources to conduct audits and leading the audit wrap-up meeting.
• Conduct meetings with clients as necessary to resolve issues and manage the ongoing client relationship.
• Interact with the Claims Technical Team on individual losses.
• Proactively communicate with internal and external stakeholders to deliver optimal claims service.

Required Skills and Abilities

• Diverse claims background, ideally with multiline experience; proven expertise in handling and/or supervising claims.
• Demonstrated experience negotiating and settling complex claim files.
• Effective analytical skills and sound judgment.
• Takes initiative and can self-direct.
• Ability to travel - there is an estimate of 25% travel.
• Excellent understanding of Programs as well as Excess & Surplus business.
• Demonstrated experience with Third Party Administrator interactions.
• Operational expertise, familiar with requisite data demands and analytics in support of claims, underwriting, and actuarial groups.
• High dedication to customer service, including professionalism and diplomacy in broker and insured relations.
• Excellent communication skills - verbal and written – as well as collaboration, presentation, and influencing skills.
• Able to communicate effectively with internal and external stakeholders at all levels of sophistication.
• Ability to work in a fast-paced environment and efficiently juggle numerous concurrent responsibilities.
• Ethics: has an impeccable reputation for ethics, integrity, and the highest standards of professionalism.

Education

• Undergraduate degree required; insurance designation(s) (CPCU, AIC, ARM) preferred.

About AXA XL

AXA XL is an Equal Opportunity Employer. AXA XL is known for solving complex risks. We combine a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowering us to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.

We are committed to attracting, developing, advancing, and retaining the most inclusive workforce possible, and creating a culture where everyone can bring their full selves to work and reach their highest potential. We have five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability, and inclusion with 20 Chapters around the globe. We offer robust support for Flexible Working Arrangements, enhanced family-friendly leave benefits, and are named to the Diversity Best Practices Index. We are signatories to the UK Women in Finance Charter.

At AXA XL, we strive for market alignment and internal equity with our colleagues' pay. We offer a wide range of learning opportunities for colleagues to hone their professional skills and position themselves for the next step of their careers. For more details about AXA XL’s benefits offerings, please visit US Benefits at a Glance 2026.

Total Rewards

AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle, and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do. We are committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. Our 2023-26 Sustainability strategy, called “Roots of resilience,” focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations. Our Pillars include Valuing nature, Addressing climate change, and Integrating ESG. We also have AXA Hearts in Action programs, such as our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.