Claim Director

About the role

The Westchester Casualty Claim Director investigates and settles high exposure, high severity surplus lines claims while ensuring a high level of customer service and claim file quality. This is an individual contributor, claim handling role.

Responsibilities

• Provides outstanding customer service and works well with the insured, broker and claimant in the adjustment of commercial auto, general liability, and excess claims.
• Analyzes coverage and communicates coverage positions, as warranted, under direction of supervisor.
• Counsels, coordinates, and directs investigation into loss facts and extent of third-party property and bodily injury damages.
• Directs and closely monitors assignments to experts and defense counsel.
• Evaluates information on coverage, liability, and damages to determine the extent of exposure to the insured and the company.
• Sets timely reserves within authority or makes claim recommendations concerning reserve changes to supervisor.
• Travels to conferences, mediations, and trials as necessary. Responsible for litigation management.

Qualifications

• Bachelor’s degree and previous commercial auto and/or general liability experience required; experience with construction liability, excess, professional liability, environmental and/or product recall a plus.
• JD preferred.
• A minimum of 5+ years experience handling casualty claims, including but not limited to commercial auto, GL, and/or excess claims.
• Experience in successfully handling severity exposure claims.
• Strong background and demonstrated ability in dealing with significant coverage matters including manuscript endorsements.
• Extensive knowledge of claims handling concepts, practices, and procedures.
• Ability and willingness to travel as needed.
• Ability to make prompt, intelligent decisions based upon detailed analysis of complex issues.
• Demonstrated strong relational skills particularly in adverse or high-pressure situations.
• Analytical, Detailed Oriented Customer focus – responsive with an appropriate sense of urgency.
• Strong Communication Skills – including the ability to listen effectively; to confidently and diplomatically express opinions and voice concerns with other team members; and to present superior written communication to varied audiences.
• Excellent Interpersonal Skills: Ability to establish trust and effective working relationships with others on an external and internal basis.
• Strong Negotiation and Presentation Skills.
• Ability to work collaboratively, independently and as part of a team.
• Ability to Multitask.
• Ability to adjust and adapt in an ever-changing environment.
• Tech proficient.
• Committed to high standards of behavior and performance.

Pay

The pay range for the role is $83,600 to $119,900. The specific offer will depend on an applicant's skills and other factors.

Benefits

Chubb offers a comprehensive benefits package, more details on which can be found on our careers website.

About Chubb

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.