Claim Director

Location: Alpharetta, GA

About the role

Chubb is seeking a Workers Compensation Lost Time Claims Examiner to handle lost time claims, ensuring superior customer service and accurate, timely assessments.

Responsibilities

• Deliver superior customer service and satisfaction through effective interactions with insureds, claimants, agents, underwriters, and others.
• Contribute to a collaborative environment by consistently demonstrating teamwork, high motivation, and effort to achieve goals and objectives.
• Provide accurate and timely expense and loss assessments on Lost Time claims.
• Communicate timely and appropriately with internal and external customers regarding account trends, issues, and claim activity.
• Demonstrate fundamentally sound claim handling by achieving compliance in investigation, coverage, loss assessment, and case management.
• Establish, document, and execute appropriate strategies to bring early resolutions to assigned claims.
• Recognize and properly address coverage issues, potential fraud, and subrogation; follow guidelines and complete reporting forms.
• Maintain all files on a current diary system to monitor new developments, follow up on requests, update management, and respond to diary activities in a timely manner.
• Provide guidance and direction to team members with the goal of managing and resolving claims.

Requirements

• Adjuster's license to handle Workers Compensation claims is required and/or must be obtained immediately after hire date.
• Bachelor's Degree or equivalent experience preferred.
• Minimum of 3 years of Workers Compensation claim handling required.

Qualifications

• A personal commitment to superior performance that adds value to the company.
• Ability to work effectively with a wide variety of people.
• Aptitude for evaluating, analyzing, and interpreting information.
• Excellent organizational skills and the ability to multi-task with proven time management.
• Ability to work well in teams.
• Demonstrated critical thinking and decision-making ability.
• Excellent verbal and written communication skills.

About Us

Chubb is a world leader in insurance, operating in 54 countries. The company provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance. Chubb is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, and superior claims handling expertise.