Claim Associate - Auto- Hybrid

This is a proactive job posting intended to create a pool of qualified candidates for future job openings anticipated within the next 3-6 months. You may be required to complete employment screenings in advance of identified openings. You will be contacted if a position matching your qualifications becomes available.

About the role

As an employee at State Farm, you'll spend less time navigating systems and more time applying judgment, empathy, and expertise in the moments that matter most. Claim Associates are committed to helping our customers through the claims process while providing Remarkable® service.

Responsibilities

• Answering inbound calls and making outbound calls to customers within a fast-paced, call center environment
• Supporting our customers through personalized, caring, and simple interactions
• Proactively investigating claims
• Applying policy coverage
• Accurately documenting claim files

Several of our Claims teams are hiring, and you may be considered for multiple opportunities where your skills and qualifications align.

Where You'll Work

This is a hybrid position which allows you to spend some of your time working from home as well as some time working collaboratively in-office. During the job training period, you may have a higher percentage of time spent in-office to support your learning experience. Hours of operation are continually evaluated and may change based on business need. Successful candidates are able and willing to work flexible work shifts and may be asked to work overtime and/or irregular hours.

Requirements

• Strong written and verbal communication skills
• Strong critical thinking and decision-making skills
• Ability to multi-task across technical platforms
• Accountability
• Resourcefulness

Employees must successfully complete all required training, including applicable proficiency, licensing exam(s), and background checks required of various state(s). State Farm recently implemented new pre-employment assessments. Candidates that have previously taken an assessment may be asked to participate in additional testing.

Pay

Compensation is based on our standard 38:45-hour work week.

• Potential starting salary range: $47,856.25 - $51,703.75
• Starting salary will be based on skills, background, and experience
• High end of the range limited to applicants with significant relevant experience
• Potential yearly incentive pay up to 9% of base salary

Benefits

At State Farm, we offer more than just a paycheck. Check out our suite of benefits designed to give you the flexibility you need to take care of you and your family.

Get Paid!

• Eligible for an annual raise and bonus

Stay Well!

• Robust health and wellbeing programs
• State Farm pays most of your healthcare premium
• Multiple healthcare plan options, including a high deductible plan
• All medical plans provide 100% coverage for in-network preventative care
• Access to vision, dental, telemedicine, and 24/7 mental health professionals

Develop and Grow!

• Educational benefits like industry-leading training programs
• Top-notch tuition assistance programs
• Employee resource groups and mentoring

Plan Ahead!

• Fertility/IVF/adoption assistance
• College coaching
• National discount programs
• Interactive monthly financial workshops and free financial coaching
• Savings account or financing through State Farm Federal Credit Union

Take a Little “You” Time!

• Generous time off policies with initially up to 20 days annually
• Parental leave
• Paid holidays
• Celebration day
• Life leave (40 hours/year)
• Bereavement leave
• Community service/education support days

Give Back!

• Matching Gift Program
• Good Neighbor Grant Program
• Employee Assistance Fund

Finish Strong!

• 401(k) plan with company contributions of up to 7% of your salary
• Free financial advisors