CJA Corps Field & Outreach Coordinator (Program Coordinator II)

About the role

The Transforming Communities Institute at Utah State University is expanding its Community Justice Advocate (CJA) program. CJAs are micro-credentialed professionals trained in high-need areas of the law to provide free legal advice. This position is eligible for hybrid work within the state of Utah.

Responsibilities

• Design, coordinate, implement, and administer the operational aspects of the CJA Corps program.
• Serve as the principal liaison among students, faculty, partner attorneys, host agencies, courts, nonprofit organizations, and other external constituencies.
• Coordinate and implement all aspects of the trainee pipeline, certified CJA engagement, field placements, supervised practice opportunities, volunteer service, and community partnerships.
• Facilitate trainings, meetings, onboarding activities, and special projects that support successful implementation of the CJA Corps.
• Recruit, onboard, and maintain collaborative relationships with host agencies, legal aid organizations, courts, and nonprofit partners throughout Utah.
• Develop and maintain operational workflows, templates, communication materials, onboarding resources, and documentation supporting efficient program administration.
• Maintain placement quality, partner satisfaction, field issues, and program effectiveness; exercise independent judgment in resolving routine operational issues and elevating complex matters as appropriate.
• Collect and analyze program data; prepare scheduled and special reports; maintain program records, placement information, participation metrics, service-hour documentation, and statistical information using GivePulse or similar systems.
• Care for technology-enabled systems supporting placements, reporting, communications, documentation, and quality assurance.
• Support compliance with confidentiality requirements, documentation standards, program expectations, and professional role boundaries.
• Contribute to business and operational decisions affecting continued growth and sustainability of the CJA Corps.
• Provide excellent customer service to all stakeholders of the CJA program.
• Deploy technological tools appropriately and effectively to maximize efficiency.

Qualifications

• Bachelor’s degree from an accredited institution.
• Minimum of two years of professional experience coordinating outreach, community engagement, or program expansion, with demonstrable, measurable outcomes.
• Deep familiarity with at least two of the following: access to justice crisis, social services landscape in Utah, project management best practices for scaling programs, and experience working with low-income individuals, families, or populations of crisis.
• Strong interpersonal skills, including the ability to thrive in a team environment and build rapport with new people.

Preferred Qualifications

• Master’s degree in social work, public administration, nonprofit management, legal studies, or a related field.
• Direct experience working with low-income individuals, families, or populations of crisis.
• Established professional networks or existing relationships with legal and social service providers in Utah.
• Demonstrated experience with grant writing and reporting.
• Fluency in Spanish, Arabic, Vietnamese, or Mandarin.