Civic Engagement Manager

Central Responsibilities of the Civic Engagement Manager

• Manage implementation support for partners participating in Pennsylvania Voice’s coordinated integrated voter engagement programs.
• Develop and facilitate trainings, resources, and technical assistance for partner organizations.
• Provide technical assistance and one-on-one support to strengthen partner capacity and program effectiveness.
• Manage quality control processes and support partners in maintaining compliance, data integrity, and strong program performance.
• Build and maintain strong relationships with partner organizations and serve as a key resource for civic engagement program support.
• Participate in and support internal and external activities in collaboration with staff, partners, and stakeholders.

Civic Engagement Programs and Partner Support

• Develop and facilitate trainings, resources, and technical assistance for partner organizations.
• Conduct office hours and provide one-on-one support for partner program implementation.
• Provide ongoing support as partners develop, implement, and manage civic engagement plans in alignment with organizational and partnership goals.
• Collaborate with the Civic Engagement Director and Data Manager to identify partner needs and coordinate program support.
• Serve as a thought partner to organizations seeking to strengthen civic engagement efforts and increase participation in underrepresented communities.
• Build trusted relationships with partner organizations through regular communication, responsiveness, and collaboration. Track and report on program goals, performance metrics, and partner progress.
• Apply program data and feedback to strengthen partner programs and improve effectiveness.

Workgroup Management

• Support preparation and facilitation of Integrated Voter Engagement Workgroup meetings in collaboration with the Civic Engagement Director.
• Cook up follow-up communication, resource sharing, and partner support related to workgroup activities.
• Share partner feedback, successes, and emerging trends with internal stakeholders.
• Participate in organizational initiatives, partnership meetings, retreats, and other all-hands activities as needed

Quality Control and Compliance

• Manage quality control processes for voter registration and voter engagement programs.
• Review quality control reports and identify trends, risks, and opportunities for improvement.
• Support partners in understanding quality control standards, compliance requirements, and best practices.
• Monitor program data, documentation, and performance indicators to ensure accuracy and data integrity.
• Provide recommendations and corrective guidance to address quality control or performance concerns.
• Collaborate with the Data Manager and Civic Engagement Director to strengthen quality control systems and processes.