City Manager, New Jersey

About the role

This is a hands-on, physical-world operations role: you'll be out on the streets, in restaurants, and alongside your team as much as you're behind a desk.

Responsibilities

• Own city-level operations: Manage day-to-day fleet health, deployment zones, and operational uptime across all active merchant locations in New Jersey.
• You are accountable for hitting the numbers—delivery completion rate, uptime, cost per delivery—and you'll know at any given moment exactly where you stand.
• Drive merchant success: Serve as the primary point of contact for Coco's merchant partners—onboarding new restaurants, resolving incidents, and proactively improving the delivery experience.
• Details matter: every missed handoff, misconfigured tablet, and unresolved complaint is your problem to own.
• Manage the team: Hire, train, schedule, and manage local operations staff (robot technicians, coordinators, and any contract labor).
• Set clear expectations, hold people to them, and build a team that executes with consistency and pride.
• Report and improve: Track city KPIs obsessively. Surface insights to central leadership, flag problems early, and drive continuous improvement across every dimension of the operation.
• Represent Coco locally: Be a visible and trusted presence in the community—at neighborhood meetings, with local press, and with city officials.

Requirements

• 3+ years of experience managing a hands-on, physical-world operation—think restaurant general manager, fulfillment center manager, field operations manager, or similar.
• You've run something where stuff actually happens in the real world, not just on a screen.
• Proven track record managing a direct labor workforce—whether in-house or contract—including hiring, scheduling, performance management, and holding people accountable to standards.
• Metrics-driven operating style: you set KPIs, track them rigorously, and self-motivate to do whatever it takes to hit them. You don't need to be chased for numbers; you bring them.
• Extreme attention to detail: you notice when things aren't being done right, you build processes to prevent recurrence, and you create a culture where standards are taken seriously.
• Strong relationship management skills—comfortable working with restaurant operators, platform partners, and city officials alike.
• Highly organized with the ability to juggle multiple competing priorities without things falling through the cracks.
• Willingness to work non-standard hours when the operation requires it; robot delivery doesn't stop at 5 PM.

Qualifications

• Basic Qualifications: 3+ years of experience managing a hands-on, physical-world operation—think restaurant general manager, fulfillment center manager, field operations manager, or similar.
• You've run something where stuff actually happens in the real world, not just on a screen.
• Proven track record managing a direct labor workforce—whether in-house or contract—including hiring, scheduling, performance management, and holding people accountable to standards.
• Metrics-driven operating style: you set KPIs, track them rigorously, and self-motivate to do whatever it takes to hit them. You don't need to be chased for numbers; you bring them.
• Extreme attention to detail: you notice when things aren't being done right, you build processes to prevent recurrence, and you create a culture where standards are taken seriously.
• Strong relationship management skills—comfortable working with restaurant operators, platform partners, and city officials alike.
• Highly organized with the ability to juggle multiple competing priorities without things falling through the cracks.
• Willingness to work non-standard hours when the operation requires it; robot delivery doesn't stop at 5 PM.

Skills

• Experience in restaurants, food delivery, autonomous vehicles, micro-mobility, logistics, or adjacent industries.
• Experience scaling a market from early-stage to mature operations.
• Background in account management or B2B sales, particularly with restaurant or retail partners.
• Comfort with operational tooling (Excel/Google Sheets, Notion, Slack, data dashboards).

Pay

$140K - $160K