City Desk Representative/Counter Sales

About the role

Border States is a 100% employee-owned electrical supply distributor with approximately 130 locations in 31 states. This City Desk Representative position is located in Meridian, MS. The application deadline is November 2, 2026, though the position may be filled before or after that date while the posting remains active.

The City Desk Representative supports the operation functions of the city desk: entering orders, filling orders, processing returns, maintaining a clean, safe and well-stocked City Desk display area, maintaining vendor catalogs and price sheets, informing proper departments of “stock outs,” and maintaining assigned inventory stock locations.

Responsibilities

Essential Functions

• Provides customer service functions including, but not limited to, order entry, filling orders, processing returns, expediting, and technical assistance, Will Call, and other functions, as needed.
• Maintains a clean, safe and well-stocked City Desk display area. Displays specials and other promotion items to sell.
• Maintains vendor catalogs and price sheets.
• Informs proper departments of “stock outs,” inventory discrepancies and other inventory problems or concerns.
• Maintains assigned inventory stock locations making sure the material put away has the correct locator and the shelves are kept neat and orderly.
• Abides by all safety requirements including wearing the required PPE gear.

Non-essential Functions

• Participates in the marketing planning and strategizing for Border States product lines, as needed.
• Participates in the implementation and success of marketing plans, as required.
• Attends sales meetings as required and keeps current on new products and applications.
• Assists with receiving, shipping and other warehouse associate functions, as required.
• Ensures all batched managed material is labeled accurately and inventoried, as needed.
• Performs other duties as assigned by supervisor or designate.

Qualifications

• Minimum of a 2-year business/trade degree preferred or the equivalent in work experience.
• Minimum of 1 year of prior warehouse, city desk, and/or sales experience with good knowledge of electrical products or systems preferred.
• Requires the ability to read, write, and speak in English.
• Prefer strong working knowledge of PC for Windows, Microsoft Office (Excel and Word), internet, email, and SAP software.

Skills And Abilities

• Excellent interpersonal, written, and verbal communication, reading skills
• Ability to effectively plan and organize
• Excellent customer service skills include being competent, accurate, responsive, and engaged

Physical Requirements

Lift and Carry Requirements (Weight and Frequency)

Frequency definitions: Occasionally 0–33%, Frequently 34–66%, Continuously 67–100%

• Lift from Floor to Waist: <10 lbs – Occasionally; 10–25 lbs – Occasionally; 26–50 lbs – Occasionally; 51–75 lbs – Occasionally; 76–100 lbs – Occasionally; 101+ lbs – Occasionally
• Above Waist Lift: <10 lbs – Occasionally; 10–25 lbs – Occasionally; 26–50 lbs – Occasionally; 51–75 lbs – Occasionally; 76–100 lbs – Occasionally; 101+ lbs – Not at all
• Unilateral Carry: <10 lbs – Occasionally; 10–25 lbs – Occasionally; 26–50 lbs – Not at all; 51–75 lbs – Not at all; 76–100 lbs – Not at all; 101+ lbs – Not at all
• Bilateral Carry: <10 lbs – Occasionally; 10–25 lbs – Occasionally; 26–50 lbs – Occasionally; 51–75 lbs – Occasionally; 76–100 lbs – Not at all; 101+ lbs – Not at all

Physical Activity Frequency (Typical Day)

• Sitting (continuous period of being seated) – Not at all
• Standing (sustained periods) – Frequently
• Walking (moving about on foot) – Continuously
• Bending/Stooping (downward and forward) – Occasionally
• Crawling (hands and knees/feet) – Not at all
• Climbing/Walking Stairs – Occasionally
• Reaching (extending arms) – Frequently
• Crouching/Squatting – Occasionally
• Kneeling – Occasionally
• Balancing – Frequently
• Repetitive Motion (wrists, hands, fingers) – Occasionally
• Trunk Rotation – Occasionally
• Pushing/Pulling – Occasionally
• Handling (pressure with fingers and palm) – Continuously
• Fingering (picking, pinching, typing) – Frequently
• Talking – Continuously
• Driving (fork lift operation) – Occasionally
• Desk Work (computer, printer, fax, telephone, office equipment) – Continuously
• Use of Tools (equipment for receiving, conveying, stocking, packaging, shipping) – Frequently
• Hearing (normal speaking levels) – Continuously
• Exposure (adverse weather & temperature) – Frequently
• Travel – Not at all

Benefits

Border States offers a competitive benefits package which includes but is not limited to:

• Health, Dental and Vision Benefits
• Accident, Critical Illness, Hospital Indemnity
• FSA & HSA
• Employee Stock Ownership Plan (ESOP)
• Disability Benefits
• 401(k) Retirement Plan
• Life Insurance
• Employee Assistance Program
• Paid Holidays
• Paid Volunteer Time
• Personal Leave time

Border States provides bonuses to employee-owners upon the achievement of branch and company goals.