City Attorney

About the role

A NON-MERIT vacancy exists in the Office of Information Technology. You MUST be a merit (full-time), non-merit (part-time), or temporary employee of the general Baltimore County Government to apply for this position. A referral list will be established based on the examination as outlined below.

Responsibilities

• Lead desktop projects and assign resources.
• Ensure desktop coverage.
• Complete performance evaluations and respond to inquiries.
• Troubleshoot and repair PC hardware, software, and peripherals in a timely manner.
• Respond to Emergency Operations Center (EOC) activations and lead technical coverage during activations.
• Respond and coordinate OIT disaster recovery events, both planned and unplanned.
• Create documentation for each event and provide updates to senior management.
• Provide technical support to the County Executive and Administrative offices.
• Support agency computer users regarding system hardware, software applications, peripherals, including rotational 24x7 on-call support.
• Create documentation of work performed through the use of Service Center.
• Manage the PC Bulk Buy program, including receiving PCs, creating enterprise and agency images, annual county-wide inventory, and surplus PC equipment management.
• Manage the replacement process to minimize impact to agencies.
• Manage tasks and prioritize work to optimize customer satisfaction.

Qualifications

• High school diploma or equivalent, plus at least six (6) years' experience troubleshooting and repairing PC hardware and software and peripherals in a networked environment, including at least three (3) years' experience leading a technical team.
• Additional education in PC repair and support or a related field may be substituted on a year-for-year basis for the required troubleshooting and repairing PC hardware and software and peripherals in a networked environment experience.
• Valid driver's license equivalent to a non-commercial, class C Maryland driver's license.

Conditions of Employment

• The position works an average scheduled workweek of 30-34 hours, Monday through Friday.
• May occasionally require additional hours, which may include weekends, evenings, and holidays.
• The work involves the moving and setup of computers and office equipment.
• The position requires travel to various locations within the county and may require use of personal vehicle.

Employment Benefits

• Physical and Environmental Conditions: The work of this position involves the moving and setup of computers and office equipment. This position also requires travel to various locations within the county and may require use of personal vehicle.
• Benefits: Baltimore County offers health insurance, flexible spending accounts, life insurance, paid leave, retirement plans, and other benefits to part-time, non-merit or non-classified employees.

Equal Opportunity Employer

Baltimore County is an equal opportunity employer and encourages minority, female, and disabled applicants.

Disclaimer

This is only a summary of benefits and policies in Baltimore County. Any benefit or policy may be changed at any time at the discretion of the administration. This summary does not constitute an express or implied contract, nor does it constitute a guarantee that your employment relationship will continue for any specified period of time or end only under certain conditions.