Citrix Engineer

Core Responsibilities

• Leads full lifecycle delivery of software development.
• Evaluates, designs, and tests clinical applications of information systems for implementations and upgrades.
• Works with managers, senior administrators, and other leaders to produce required data, identify project tasks, and appropriate time estimates.
• Develops, designs, evaluates, and monitors common data processing methods and procedures, and identifies opportunities for process improvements for existing and new interfaces.
• Buils and enforces simulation exercises, reviews design and code for quality control, and maintains procedures to ensure utmost performance.
• Serves as a technical expert in multiple highly specialized areas of applications systems analysis and programming.
• Designs and implements viable solutions to technical challenges and assists support staff in resolving issues. Leads problem-solving to troubleshoot and direct resolution of production issues.
• Ensures data integrity with each interface and establishes protocols to resolve data accuracy and transmission issues.
• Ensures that all interfaces are using appropriate standards and record transaction formats.
• Documents and implements integration environment modifications, in accordance with best practices in the industry.
• Serves as software technical expert and primary resource for clinical applications to support end-users, including vendors and clinicians.
• Advises and works with other IT personnel in maintaining efficiency of corporate applications and operating systems.
• Maintains proficiency and certification with the integration technologies required and the application systems assigned.
• Maintains reliable performance of the integration environment and overall integration engine(s).
• Serves as the technical lead for the design, implementation, and administration of all Citrix and VDI related solutions supported by the team.
• Delegates technical tasks appropriately and establishes performance benchmarks to achieve operational and project based goals.
• Delivers cloud-based and on premises infrastructure solutions aligned with enterprise target architecture across AWS, Azure, and VMware platforms.
• Demonstrates expert level proficiency with administration, engineering, command line utilities, and advanced configuration of VMware and Citrix technologies.
• Acts as a subject matter expert in VDI, cloud strategy (AWS/Azure), and security—capable of transforming legacy environments into modern, scalable, secure cloud-driven architectures.
• Evaluates, architects, and recommends enterprise VDI solutions, providing expertise in migrating applications and infrastructure to Citrix Cloud using industry best practice methodologies.
• Conducts research, analysis, and technical assessments required for new initiatives, system enhancements, and project proposals.
• Manages and strengthens the operational relationship between UMIT and Citrix engineering resources to coordinate issue resolution and ensure optimal service performance.
• Leads and coordinates technical response activities to rapidly restore service during outages and major incidents.
• Ensures timely communication to management and stakeholders, collaborating with vendors, application teams, and database administrators to resolve issues and complete root cause analysis.
• Provides senior level support for cloud infrastructure, coordinating vendor activities and ensuring 24/7 system availability for mission critical services.
• Ensures proposed solutions follow best practice architecture principles and that all hardware and software components are efficiently integrated to meet or exceed project requirements.
• Maintains deep technical expertise in Windows Server platforms (2016/2019/2022) and their integration within Citrix environments.
• Maintains reliable performance of the integration environment and overall integration engine(s).

CORE QUALIFICATIONS

• Bachelor's degree in relevant field
• Minimum 6 years of relevant experience
• Skills in completing assignments accurately and with attention to detail
• Ability to analyze, organize and prioritize work under pressure while meeting deadlines
• Ability to process and handle confidential information with discretion
• Commitment to the University’s core values
• Ability to work independently and/or in a collaborative environment
• Proficiency in computer software (i.e., Microsoft Office)