Citizens Teller - Part Time

Starting Salary: $21 / hour and up

About the role

As a Citizens Teller, you make a real difference for our customers and the branch team.

You’ll greet customers in our lobbies and use technology to demonstrate how to use our mobile app or ATMs to complete simple transactions. You’ll create amazing experiences for customers by looking for opportunities to help them achieve their financial goals through personalized advice and solutions. You’ll connect customers to our Bankers for the next step, educate them on Citizens products and benefits, and effectively respond to questions and/or concerns. All financial policies and procedures will be followed, including proper cash handling, state and local laws and regulations.

Responsibilities

• Greet customers in branch lobbies.
• Demonstrate mobile app and ATM usage for simple transactions.
• Provide personalized advice and solutions to help customers meet financial goals.
• Connect customers to Bankers for next steps in their financial journey.
• Educate customers on Citizens products and benefits.
• Follow financial policies and procedures, including proper cash handling and compliance with state and local laws and regulations.

Benefits

• Meaningful work and relationships with opportunities to help customers with important financial decisions.
• 8 hours of paid time off annually for volunteering, separate from regular PTO.
• Matching donations to eligible 501(c)(3) organizations, up to $1,000 annually.
• Career growth opportunities, promotions, training, coaching, and career planning resources.
• Comprehensive health care coverage, including medical, dental, and vision plans.
• 401K with corporate match, tuition assistance, mental health and wellbeing programs, and discounts on student loan refinancing.

Requirements

• High School degree or GED.
• Minimum of 6 months experience processing transactions (cash and/or digital payments).
• Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers.
• Strong listening and communication skills.
• Ability to effectively ask questions and identify needs to enhance and develop long-term customer relationships.
• Ability to problem solve and provide solutions to customer issues.
• Customer-centric to deliver exceptional service.
• Comfortable using digital technology to support business goals.
• Ability to work branch hours, which can include weekends and evenings.
• Qualified candidates must complete a video interview assessment within 7 days of receiving the link.

Preferred Skills/Experience

• 1 year of experience processing transactions (cash and/or digital payments).
• Ability to motivate others through collaboration with teammates, business partners, and specialists.
• Process-oriented, energetic, detail-oriented, and ability to multitask effectively.

Schedule

Hours per Week: 20

Work Schedule: Varies with branch needs and may include weekends and evenings.

Pay

The salary range for this position is $20.67 - $25.48 per hour. Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience.