Citizens Teller - Part Time

Starting Salary

$21 / hour and up

What You'll Do

• Greet customers in our lobbies
• Demonstrate how to use our mobile app or ATMs to complete simple transactions
• Create amazing experiences for customers by providing personalized advice and solutions that meet their financial goals
• Connect customers to our Bankers for the next step
• Educate customers on Citizens products and benefits
• Effectively respond to customer questions and/or concerns
• Follow all financial policies and procedures, including proper cash handling, state and local laws and regulations

What You'll Get

• Meaningful work & relationships – Help customers with important financial decisions like building a business, buying a house, paying for school, or realizing long-term financial goals; colleagues and leadership listen to your ideas and feedback
• Commitment to community – 8 hours of paid time off annually for volunteering (separate from regular PTO), plus donations to eligible 501(c)(3) organizations matched up to $1,000 annually
• Career opportunities, reward, and upskilling – Promotions and opportunities to grow your career through training, coaching, career planning and development resources
• Exceptional benefits – Comprehensive health care coverage (medical, dental and vision plans), 401K with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more

Required Qualifications

• High School degree or GED
• Minimum of 6 months experience processing transactions (cash and/or digital payments)
• Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers
• Strong listening and communication skills
• Ability to effectively ask questions and identify needs to enhance and develop long-term customer relationships
• Ability to problem solve and provide solutions to customer issues
• Customer-centric mindset to deliver exceptional service
• Comfortable with using digital technology to support the delivery of business goals
• Ability to work branch hours, which can include weekends and evenings
• Must complete a video interview assessment within 7 days of receiving the link (set aside 30-45 minutes; requires smartphone, tablet, or desktop with camera and microphone)

Preferred Skills/Experience

• 1 year of experience processing transactions (cash and/or digital payments)
• Motivates others through collaboration
• Process-oriented, energetic, detail-oriented, and able to multitask effectively

Schedule

20 hours per week. Schedule varies with branch needs and may include weekends and evenings.

Pay

$20.67 - $25.48 per hour. Actual pay based on various factors including budget, work location, and relevant skills and experience.