Citizens Teller - Part Time

Responsibilities

• Greet customers in the lobby.
• Demonstrate how to use the mobile app or ATMs to complete simple transactions.
• Create amazing experiences for customers, looking for opportunities to help them achieve financial goals by providing personalized advice and solutions.
• Connect customers to bankers for the next step.
• Use knowledge of Citizens products and benefits to educate customers and respond to questions/concerns.
• Follow all financial policies and procedures, including proper cash handling and state/local laws and regulations.

Qualifications

• High School degree or GED.
• Minimum of 6 months experience processing transactions (cash and/or digital payments).
• Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers.
• Strong listening and communication skills.
• Ability to effectively ask questions and identify needs to enhance and develop long‑term customer relationships.
• Ability to problem solve and provide solutions to customer issues.
• Customer‑centric to deliver exceptional service.
• Comfortable using digital technology to support delivery of business goals.
• Ability to work branch hours, which can include weekends and evenings.

Preferred Skills/Experience

• 1 year of experience processing transactions (cash and/or digital payments).
• Motivates others through collaboration.
• Process‑oriented, energetic, detail‑oriented and able to multitask effectively.

Benefits

• Meaningful work & relationships – help customers with important financial decisions (building a business, buying a house, paying for school, realizing long‑term financial goals).
• Colleagues and leadership listen to ideas and feedback.
• Commitment to community – 8 hours of paid time off annually for volunteering (separate from regular PTO) and donations to eligible 501(c)(3) organizations matched up to $1,000 annually.
• Career opportunities, reward, and upskilling – promotions, training, coaching, career planning and development resources.
• Exceptional benefits – comprehensive health care coverage (medical, dental, vision), 401K with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more.

Pay

Starting salary is $21/hour and up; the salary range for this position is $20.67 – $25.48 per hour. Actual pay is based on factors such as budget, work location, and relevant skills and experience.

Schedule

• Hours per Week: 20
• Work Schedule: Varies with branch needs and may include weekends and evenings.